Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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amanda G.
I had a promo code problem and Crystal solves the issue with speed and professionalism. Thanks everyone!
Response from Honest PawsSep 17, 2019
Hello Amanda, Thank you for your review and for sharing your experience you had with Crystal. She's pretty amazing and does a great job helping out our customers. We're so glad she resolved the issue you had. We are always here any time you need anything. We've got you covered. Thanks again! - Julie
Larry H.
Our two West Highland Terriers, Female is Marlee and Male is Lyric, treble, shake and whine during thunderstorms. We have tried medication to calm them but nothing worked, it really hurts us to see them like this. We ordered the CBD Calming Treats and Marlee and Lyric were running around like puppies again. Marlee is 14 and Lyric is 13. 2 weeks later we had a bad thunderstorm and both puppies sat next to me without a whimper or any shaking. We honestly could not believe it. We have had a couple storms since and we are still amazed. We have ordered more for our Fur Babies. Thank you Honest Paws.
Response from Honest PawsSep 17, 2019
Hello Larry, Thank you for your review and for sharing your story. Its truly going to help someone in a similar position. We are seriously so happy to hear what a positive impact our product has had on both of your pets, Marlee and Lyric, during thunderstorms and we are so happy that it continues to work over and over. May they continue to run and play like puppies. Thanks again! - Julie
Cassie
I accidently ordered the wrong product for my dogs weight and Crystal with their customer service department fixed everything. She seriously responded to my email in under an hour. Amazing customer service!!! Way to go Honest Paws
Response from Honest PawsSep 17, 2019
Hello Cassie, Thank you for your wonderful review and for sharing the experience you had with Crystal. She is pretty awesome and we are glad that she was able to help you solve your issue. We get it, things happen and we are here to help you fix them. We're on your team. Thank you again and let us know if you need anything. We are always here. - Julie
Stephanie J.
Jennifer was a huge help! She responded to my inquiry within minutes, and adjusted my pet's subscription delivery dates for me! Thanks again!
Response from Honest PawsSep 17, 2019
Hello Stephanie, Thank you for your wonderful review! So glad that Jennifer was able to answer you quickly, she is definitely fast like that! Any time you need help with your subscription, you just give us a ring, we are always here. Thanks again! - Julie
Gwendy E.
After searching the internet for remedies for my dogs allergies, I came across Honest Paws and decided to try their products. Although the CBD OIL did not solve my dogs allergy issues, Crystal offered other options along with a full refund if I chose to go that route. Crystal and Neeah made it very easy to decide without pressure. Now I'm trying a different product. Crystal has stayed on top if this and I really appreciate it. It's not just about the money to them, it's about you and your pet getting what you need! I will continue to shop with Honest Paws because I believe they really care! Thanks!
Response from Honest PawsSep 17, 2019
Hi Gwendy! We're glad to hear that this was such a great experience for you after doing your research, but even though the product didn't work for your pup, we'll always be there to help if needed because we DO care, and we believe that customers and their fur babies should always come first! Huge kudos to Crystal and Neeah, they truly are assets to our customers! -Jen
Emily
I ordered the Calming Aid soft chews for my dog, who has anxiety on car rides. They did not seem to help, even after increasing the dosage. I chatted with customer service representative Neeah, who issued a full refund but let me keep the remaining product and suggested I increase the dosage one more time. She was very helpful and understanding. Thanks to Neeah's advice, I will buy their higher potency oil product next time!
Response from Honest PawsSep 17, 2019
Hello Amy, thank you for sharing your review! I am so happy that you had a great experience with Neeah! We have a top notch Customer Experience team and we are always here to help our customers and their fur babies! Please let us know if you ever need anything else! ~Crystal
Aaron
I'd like to give a big shout-out to Neeah for her outstanding customer service. Not only does their CBD oil work well on my dogs but the pre and post customer service has been a highlight in his company. My package was damaged during shipment and after a quick message to the company, Neeah responded back quickly. She was quick to offer a solution without any hassle. I am very impressed and doesn't stop with their CS. I have two 10 pound chihuahuas that I've been giving a full dose to. It was very apparent that the CBD oil went to work after their first dose towards bedtime. They both had very deep relaxing night's rest and awoke energize in the morning. Fast forward 2 weeks of full doses every day and I see even more results. Their coats have been much softer and shinier, both are more energetic and playful and have been sleeping better. They are both five years old and seem to be thriving now. It's hard to leave the house without them both wanting to go on a walk. One of my chihuahuas have been suffering from issues with bowel movements, not being able to form stools. She is now having normal and healthy looking bowel movements. I'll be a repeat customer for the foreseeable future. Thank you for the great product and excellent customer service!
Response from Honest PawsSep 17, 2019
Hello Aaron, Thank you for sharing your review! I am so pleased that Neeah provided you with wonderful Customer Service! She is one of the best and she definitely will go above and beyond! I hope your little chihuahuas are doing well. This is why we do what we do, to help out our furry companions! I am so happy that the CBD oil has helped them to feel better in many ways! They are really reaping all the wonderful benefits that CBD can provide! Thanks again Aaron for your review and sharing your experience with Honest Paws! We are always here if you ever need anything else. ~Crystal
jen J.
Neeah was very patient and helpful! She was available to fix my address mix-up and assure that my package was sent to my correct home :)
Response from Honest PawsSep 17, 2019
Hello Jen, Thank you for sharing your experience with Honest Paws! I am glad that Neeah was able to assist you and get your address all straightened out! We are here if you ever need anything else. ~Crystal
