Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Nicolette
Genesis was not only professional but she was so kind and made sure I understood clearly what I needed to know! So grateful!
Response from Honest PawsSep 9, 2024
Thank you so much for your feedback! We're glad to hear that Genesis provided top-notch customer service and was able to help you quickly. If you need any help or have more questions, don't hesitate to contact us. ~Gina 🐶
Laura G.
I needed to change the month of my next auto shipment and was having difficulties doing this on the app. I hit the contact via Chat option and was connected almost immediately to Miriam. Miriam was very welcoming, professional, and helped me right away. I have worked in various customer service jobs throughout the years, so I’m always appreciative when a friendly rep handles issues so expediently that were causing me some frustration. Great person you have there to represent your company. I love the mobility CBD drops we purchase for our 14 year old girl Lily, it has literally given her new life. About 2 years ago, her hip dysplasia and arthritis were causing huge mobility issues. We honestly thought we probably would not have much more quality time with her. Now,at 14 1/2 she runs around, jumps and handles stairs, and herds (she’s an Aussie). She still has a lot of vigor left in her. I can’t thank your company enough for helping to keep our Lily mobile and happy.
Response from Honest PawsSep 9, 2024
Thank you for sharing your experience with us, Laura! We are delighted to hear that Miriam was able to help you and provide great customer service. It's wonderful to know that it's helping Lily. Your feedback means the world to us, and we're dedicated to creating products that bring joy to your furry friend. If you need any help or have more questions, don't hesitate to contact us. ~Gina 🐶
raquel
I reached out about an order total charged being different from the subscription alert email. I got an immediate response and was refunded the difference. I was also offered a free product to try for the inconvenience of the situation- something that was not needed or expected, but definitely made an impact. There is a clear commitment to excellent customer experience that really impressed me.
Response from Honest PawsSep 9, 2024
Thank you for your feedback, Raquel! We're glad you're satisfied with our service. We're happy to hear that our team was able to answer all your questions. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Gina 🐾
Leslie E.
Genesis was very pleasant and professional and was so helpful and is an asset to Honest Paws
Response from Honest PawsSep 9, 2024
Thank you for your feedback, Leslie! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
Sherry
Gina was amazing. Great customer service and follow up. Very courteous and helpful!!
Response from Honest PawsSep 6, 2024
Thank you for your kind words, Sherry! It is my pleasure helping you. Remember, we're here for you if you ever need anything or want to share your thoughts. Thanks for choosing Honest Paws! ~Gina 🐾
Kathy B.
I'm a new customer and new to CBD for my pup. Gina Perkins was always prompt in replying to my emails, very thorough in her explanation, and willing to help me further to make sure I clearly understood . You don't find this in many companies. I have communicated via email with her from 9/1-9/4. I'm very grateful for what help I have been given. She is much appreciated!
Response from Honest PawsSep 6, 2024
Thank you for sharing your experience with us, Kathy! We're so happy to hear that I was able to help and was able to provide a clear explanation. This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
Debby
Genesis was very kind and helpful. She reached back out to me twice to give me info she was unsure of. She was thorough and I felt she truly cared about my issue and my dog.
Response from Honest PawsSep 6, 2024
Thank you for your feedback, Debby! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
Robin F.
Gina has been very helpful on more than one occasion. Her responses are prompt and she follows up in a timely fashion! Hang onto her 😊
Response from Honest PawsSep 6, 2024
Your kind words mean the world to us, Robin 🧡 We're always here to help should you need anything at all! Thank you for choosing Honest Paws! ~Gina 🐾
