Sam O.
Our Dog Died - How They Responded
So we ordered the hemp cbd drops for our elderly dog. The drops worked great! But our little dog ended up passing. I saw an email that the order was being renewed (i had set a subscription) I tried to login to cancel, the website wouldn't let me in. I tried to reset my password, never got the email to reset it. I emailed them, but it took a few days for them to reply. By then, they had already shipped the item. They were so incredibly kind. They told me to keep the CBD oil and gift it to someone who could use it, and they processed us a full refund. THANK YOU for having a heart. I know you are a decent sized company, but a $100 refund is a big deal to us. Thank you for being so incredibly kind


