Cris S.
Great customer service
The claim process was efficient and hassle-free. Our claim received prompt approval and we appreciate the excellent service. Thanks!
Response from Home Warranty Inc.Nov 19, 2025
Love to hear that! Thanks for sharing.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
Cris S.
The claim process was efficient and hassle-free. Our claim received prompt approval and we appreciate the excellent service. Thanks!
Response from Home Warranty Inc.Nov 19, 2025
Love to hear that! Thanks for sharing.
Todd G.
Once the situation was explained I felt the representative did a great job of escalating the issue to his supervisors and all was explained in an easy manner to understand. The amount of time between the start of the call to resolution was minimal.
Response from Home Warranty Inc.Nov 18, 2025
Appreciate the feedback! Thanks for taking the time to review.
Nancy
Our claims were approved quickly and without any problems at all. The service people recommended were prompt and terrific!
Response from Home Warranty Inc.Nov 18, 2025
Thanks for the feedback! We aim for prompt and easy.
customer
Gary Pond Appliance is fantastic. In addition, the call center staff at home warranty were very polite, helpful, and attentive.
Response from Home Warranty Inc.Nov 18, 2025
Thanks for the shout out! We appreciate the feedback.
Robert R.
Super nice and very helpful
Response from Home Warranty Inc.Nov 17, 2025
Thanks for the feedback!
Kurt
So easy to file a claim
Response from Home Warranty Inc.Nov 17, 2025
Glad to hear! Thanks for the review!
Stephanie H.
It went well. The only problem i was disconnected in middle of call
Response from Home Warranty Inc.Nov 17, 2025
Sorry to hear of the disconnect - glad we were able to resolve your claim!
Shell Scirone - Property M.
Was not provide correct information and when I spoke to a supervisor, they stated they followed proper protocol. Proper protocol would have involved me with the correct information since I am the property manager that called the service request in. In addition, they didn't have on record any of my three calls made the day the repair was requested.
Response from Home Warranty Inc.Nov 18, 2025
We are so sorry you were less than satisfied. We do show that the area rep stepped in and assisted with your claim and you have been fully paid out. Please reach out to our claims team if there are any outstanding issues.