Home Warranty Inc.Reviews of homewarrantyinc.com

It was quick and everything was taken care of in a professional and timely manner.

Easy to file a claim. Resolved quickly.

The first call I was told to call a company to schedule an appt. They would not answer or return my call. I had to call the warranty company again. They tried to call and no answer. They gave me another number and they had no appts for 2 weeks. My heat was broken. So I call the warranty company again third time. They say those are the only 2 company’s we have good working relationships with. I say they can’t help me so can I call someone else. They say yes but we may or may not cover it. We don’t have a good working relationships. I call dodrill heating and cooling and they arrive the next day. They have to order a part so I call with the technician at my home. And the guy takes the information and says it will be up to 3 days to see if it’s covered- he will turn it in. When I renewed my warranty it was owned by a local company that provided excellent service and knew how to explain if something was covered. The blower motor was covered about 40%. I paid 1481.00 and am going to be reimbursed for 663.00. When the motor was installed the squirrel cage also needed replaced. I was then told that is not covered. Your customer representative tried to explain why not but it was more confusing. Your employees should be able to explain the plans and be able to inform customers of the process. It sounds like they are reading off a script with no knowledge of what your company does and does not do. I am considering not renewing my program with your company. I have never had so many negative experiences with my home warranty. Hopefully this is a review that will help you bring a great learning experience for your company.

It was great service they were nice

Everything went well

My furnace was fixed and bill paid within two weeks. Very happy

I believe they should have covered more than you did. Had to jump through hoops to get anything done. The furnace passed inspection when I bought the house. Yes it was old and had some wear but was working. It went bad after a few times of running it. I’m not a hvac expert. The reason why we bought the warranty was to prevent the extra cost. Typical of warranty companies I guess. Would not recommend it to anyone else.

Quick response. Everyone communicated what we needed to do to move forward and all did their jobs!