Home Warranty Inc.Reviews of homewarrantyinc.com

Excellent work and customer service

They answered all my questions and processed my claim quickly

I can’t think of anything to change. Everyone was helpful, knowledgeable, and courteous. Process was easy for approval and submission. I couldn’t have received the payment to us any faster.

Complete instructions regarding how the claims process works were not explained to me. Which caused my reimbursement to be late by about 3 wks and interfered with my family's Christmas. Certain details about completing the form was omitted.

Always kind and helpful.Always keep you posted on your claim and are timely on your payment

The customer service rep was rude and not helpful at all, listen to the recording. He seemed woefully misinformed of company policy and was not clear in his explanation, nor did he seem to care to listen to what i had to say. Spoke to a supervisor, after being told "there were none available", who was friendly, clear and concise My questions were then resolved without further incident.

He was very knowledge. New right away what was wrong got part, 2 days later installed

I was very disappointed in the service and conclusion we received. My washing machine stopped working. We called home warranty right away. They took our call. They then advised me to bring out your own repair man and het a quote to fix the machine which we did. It happened on Christmas Day so obviously we couldn't do anything until the next day. The repair man came out gave a verbal estimate for a belt and other possible parts directly to the home warranty representative that he thought it was but stated that he couldn't not really tell 100% until he got at least the belt in. The service man had more than one conversation with home warranty. Long story short, the washing machine parts could no longer be found!! So conclusion there is $100 deductible which I fully understand. However, the maximum claim amount we received was $125. I paid $100 for the service call. So you tell me why do I even have a home warranty? They did nothing for me. And I asked for the manager to see if maybe we could maybe get somebody else out or come up with somewhat of a reasonable amount for help towards a replacement washer. He said "why it doesn't matter you can't get the parts."He was very rude and condescending towards me - told me to carefully read my warranty policy. i've used them in the past and when I could not have another appliance repaired because the cost would've been so high, they did give me some money towards a new appliance i was satisfied with. I don't believe I deserve the tongue lashing nor do I think my claim was handled properly.