Bonnie V.
Prompt service.
Prompt service.
Response from Home Warranty Inc.Jun 25, 2026
Thanks for the review!
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
Bonnie V.
Prompt service.
Response from Home Warranty Inc.Jun 25, 2026
Thanks for the review!
Patrick
Everyone that we talk to was very kind and went out of the to help us.
Response from Home Warranty Inc.Jun 25, 2026
Love to hear this!
Judy C.
Every time I have had to replace an appliance, Home Warranty will only offer $325 even though the last three appliances were over 20 years old and obsolete. After I complain they will come back with an offer of $500. This is unacceptable, and I am cancelling my policy.
Response from Home Warranty Inc.Jun 24, 2026
Sorry to hear you are less than satisfied. We did find several claims where we paid more than that amount (dishwasher, stove, washer). With the level of plan you have, if parts are not available, we give an estimated cost of repair based on comparable parts to take towards new. There are higher levels of plans with higher payouts should you wish to transition to those.
Not I.
The assistance I received was a fraction of the actual replacement cost. The payout barely made a dent in the expense and left me responsible for the overwhelming majority of the bill. The entire experience felt designed to minimize the company's responsibility rather than provide meaningful coverage. The marketing creates the impression that major systems are protected, but when a major failure actually occurs, exclusions, limitations, depreciation calculations, and payout caps seem to do most of the work. The claims process was frustrating, communication was slow, and the final result left me questioning why I had paid for the warranty in the first place. When homeowners buy a home warranty, they expect peace of mind. Instead, I was left with a failed air conditioner, thousands of dollars in unexpected costs, and a reimbursement amount that was nowhere near what was needed to resolve the problem. In my experience, the home warranty provided very little value when I needed it most. I would strongly encourage homeowners to carefully read the fine print, understand the coverage limits, and compare the annual cost of the warranty against simply putting money into a dedicated home repair savings account.
Response from Home Warranty Inc.Jun 24, 2026
We regret you are less than satisfied. The actual failed part on your AC was the compressor which we listed out at max reimbursement in our terms and conditions. Since you elected to do a full system replacement, you are responsible for the price difference between the maximum part repair allowance and the full cost. We cover the actual failed part up to the maximum outlined in the agreement.
Customer
Your customer's service was extremely helpful and the download of receipts were easy to do. The whole experience was great and stress free. Thank you.
Response from Home Warranty Inc.Jun 24, 2026
Love to hear this! Thanks for sharing.
customer
Still waiting on my claims check …….
Response from Home Warranty Inc.Jun 23, 2026
Accounting verified it has been sent - there may be extra time for delivery due to the Juneteenth federal holiday.
customer
Very easy to work with and quick response. I received my check quickly and was satisfied with the service.
Response from Home Warranty Inc.Jun 22, 2026
Love to hear this! Thanks for sharing.
L W.
Excellent service! The process was quick and easy, and the service technician was awesome. He was professional, friendly, and did a fantastic job. We are very pleased with the experience and would highly recommend this home warranty company.
Response from Home Warranty Inc.Jun 22, 2026
Love to hear this! Thanks for sharing.