Karen P.
Best service around
The ease of a phone call and a few seconds later a email was awesome and had someone out in a few days.I have had for years now Love it
Response from Home Warranty Inc.Jun 22, 2026
Love to hear this! Thanks for sharing.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
Karen P.
The ease of a phone call and a few seconds later a email was awesome and had someone out in a few days.I have had for years now Love it
Response from Home Warranty Inc.Jun 22, 2026
Love to hear this! Thanks for sharing.
Mark R.
You only covered the cost of an obsolete part. Entire system had to be replaced. “Preferred” contractor was shady. Quoted 8500, became 9500. Drove in lawn w/o asking and damaged yard and broke irrigation system. Switched level of replacement w/o approval. When original work was requested, he threatened to increase billing and would not honor quote. Horrible experience.
Response from Home Warranty Inc.Jun 22, 2026
We also covered $500 towards the replacement of the non-failed portion to bring into R410A compatibility because you had Enhanced. We are following up with the contractor regarding the additional comments. This is the first complaint we have received.
Jennifer J.
Working with the reps to have my work completed quickly was very easy and helpful. Friendly service.
Response from Home Warranty Inc.Jun 22, 2026
Love to hear this! Thanks for sharing.
customer
The process was ok but we still haven’t received our check in the mail that helps to pay for the replacement appliance.
Response from Home Warranty Inc.Jun 22, 2026
We have Accounting reviewing and they will follow up directly.
AP A.
Absolutely despicable with communication. One minute my issue is covered, the next minute it’s not covered. They claim they didn’t receive the proper documentation. Needless to say five days have passed without a resolution. And I have to be the one constantly calling them to get information and updates. And the reimbursement for my issue isn’t even worth it! I discouraged the use of this company!
Response from Home Warranty Inc.Jun 22, 2026
We are not able to see a customer name or email - we invite you to reply to the request for information so we can properly review your claim and verify you are a client. Thank you!
customersheryl F.
After having this warranty paying 54.00 a month for 14 yrs and used it for mini claim of a few hundred dollars.our air went out ..we only got $1000.00 pd of the 8. It cost us.so not worth it.company putting in unit cand j was wonderful.but im considering looking for new warranty company.
Response from Home Warranty Inc.Jun 22, 2026
So sorry to hear you are not satisfied. Looks like we have previously replaced the fan motor and ECM motor on this and fixed a condensate leak. The evaporator coil was the issue this time - all other parts were working. We see you ended up taking the repair money towards replacement instead of opting for another repair. We did not pay to cover non-failed parts - only the actual failed part - and we always give the option to take that towards new.
Joe W.
The ease of talking to someone and how swiftly they handled the process of getting someone out and getting my check for warranty work. Great company to work with!
Response from Home Warranty Inc.Jun 22, 2026
Love to hear this! Thanks for sharing.
VICKIE
Awesome service *Arrived quickly * Finished in a timely fashion * Explained issues
Response from Home Warranty Inc.Jun 19, 2026
Thanks so much for the review!