Nelda S.
Claim approval …
Very prompt with issuing claims number and letting us choose the A/C contractor.
Response from Home Warranty Inc.Jul 6, 2026
Great to hear! Thanks for the review.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
Nelda S.
Very prompt with issuing claims number and letting us choose the A/C contractor.
Response from Home Warranty Inc.Jul 6, 2026
Great to hear! Thanks for the review.
Debra W.
Thank-you for the professional manner in which you handled this claim. Having the portal option to submit the claim is effective, and the voice to voice interaction with the agent about a local repair person was just what we needed. Thanks for the overall great customer service.
Response from Home Warranty Inc.Jul 2, 2026
So glad to hear! Thanks for sharing Honored to serve.
Donald D.
Reasonable premiums and accessible communication. Claim process was easy. Just remember they won't pay 100% of repair.
Response from Home Warranty Inc.Jul 2, 2026
Good feedback - thanks for the review!
Cheri B.
I had a very good experience, from the original call to the reimbursement. They were very polite and helpful. They explained the process, the next steps and what to expect. They made sure I knew what I needed to do on my end. The pricess was very quick and easy! Great customer service!
Response from Home Warranty Inc.Jul 2, 2026
So glad to hear! Thanks for sharing Honored to serve.
JZ
Home Warranty is a great company to do business with! Everything from the initial contact to the final check was quick and easy. I am so pleased with my experience that I've recommended them to many of my friends and family. No horror stories like other warranty companies just fast results!
Response from Home Warranty Inc.Jul 1, 2026
Love to hear this! Thanks for sharing.
Joe S.
Phone calls are answered promptly and solutions are reached efficiently. Pleasantly surprised..
Response from Home Warranty Inc.Jul 1, 2026
We typically answer 96% of calls in under a minute - we know your time is important. Thanks for sharing!
customer Dave J.
Technician was very helpful and professional. He provided excellent service
Response from Home Warranty Inc.Jul 1, 2026
Love to hear this! Thanks for the review.
John B.
Fantastic customer care folks who walked us through the warranty carefully. They answered all of my questions completely and made sure I understood next steps. One constructive thing...it was an A/C unit and there was no reason for me to call them during the repair. All of that could have been handled post-repair as we had all the information we needed on paper. It just cluttered the appointment and took their focus away from doing the actual work.
Response from Home Warranty Inc.Jul 1, 2026
Thanks for the feedback - we do ask for the diagnosis so we can determine coverage - and that way you know your best options for repair versus replace and have no unexpected costs. Appreciate the review!