John
Friendly and knowledgeable staff
Friendly and knowledgeable staff
Response from Home Warranty Inc.Jul 10, 2026
They sure are - thanks for the review!
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
John
Friendly and knowledgeable staff
Response from Home Warranty Inc.Jul 10, 2026
They sure are - thanks for the review!
Mrs E.
Thank you to the best home warranty company out there for saving the day again!! We appreciate your prompt service! Your kind and courteous staff! Also the ability to choose any any company that we want to fix our broken down item at our convenience! You also get reimbursed super fast when you show proof of purchase! We highly recommend this company to everyone!
Response from Home Warranty Inc.Jul 10, 2026
Love this! Thanks for sharing.
customer
Quick and professional service
Response from Home Warranty Inc.Jul 10, 2026
Happy to help! Thanks for the review.
customer
Communication and speed great
Response from Home Warranty Inc.Jul 10, 2026
Happy to help! Thanks for the review.
customer
Very prompt with getting a service technician contacted. Service technician came out very quickly and got the diagnosis. Home Warranty contacted me with my options and once I made my decision to what I wanted to do they took care of it immediately!
Response from Home Warranty Inc.Jul 10, 2026
Happy to help! Thanks for the review.
R G.
The representative was very nice and answered all my questions.
Response from Home Warranty Inc.Jul 10, 2026
Happy to help! Thanks for the review.
customerJohn T. S.
It's simple. I had a problem. They resolved it. To me, the results are everything ; particularly since I admit that ia'm no that great about ndestanding the detaails of repairitems
Response from Home Warranty Inc.Jul 10, 2026
Happy to help! Thanks for the review.
Ginny
Horrible experience! Been waiting since April of 2025 for them to send somebody out to fix our AC unit. They sent out a company that did more damage and our unit never worked after that. Keep in mind we paid this company $365. $100 for their service call then the company said we needed a new capacitor which they put on and also a 6 lb of freon. The company the home warranty sent out left and not even 10 minutes later our AC unit never worked again. When I call The home warranty company Matt who is a supervisor was very rude and also raised his voice at me! Finally home warranty sent out a new company and again I had to pay another $100 service call even though the home warranty company is who sent the first company out that did not do the job correctly. When the new company come out they told us that the 1st company the home warranty sent out had the wrong capacitor on and it wired wrong! Ridiculous!
Response from Home Warranty Inc.Jul 14, 2026
We dispatched service on 4/24 and tech topped off unit and replaced the capacitor. Unit tested operational. We see there was an issue on recall where you were calling a tech cell phone instead of their office number. Upon request on 5/24, another service company went out. We paid the agreed upon amount for the compressor and evaporator coil change out which was taken towards system replacement. We certainly regret you were less than satisfied.