customer
Thumbs up
Easy to communicate
Response from Home Warranty Inc.Aug 5, 2026
Love to hear this! Thanks for sharing.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
customer
Easy to communicate
Response from Home Warranty Inc.Aug 5, 2026
Love to hear this! Thanks for sharing.
Angelo
Professional guidance and timely communications. Payment made promptly, excellent service!
Response from Home Warranty Inc.Aug 5, 2026
Love to hear this! Thanks for sharing.
Sean M.
I didn’t have the option to choose your company when we bought this house, but I would never choose you. Previous warranty companies would replace appliances. We just bought our house 8 months ago, and our HVAC just went out. You make it sound like a perk for us to choose our own company to come out, but we’ve learned quick that a lot of companies will not work with you.
Response from Home Warranty Inc.Aug 11, 2026
Thank you for your feedback. We're sorry to hear about the challenges you've experienced while dealing with your HVAC issue. We understand how frustrating it can be when you're trying to get service and encounter difficulties finding a contractor who is willing to participate in the claims process. We appreciate you sharing your experience and will use your feedback as we continue working to improve our service.
customer
Easy to work with! Able to get a hold of someone immediately had my issue resolved within days. Ease of mind knowing how reliable and quick I was able to resolve my issue.
Response from Home Warranty Inc.Aug 5, 2026
Glad to hear! Thanks for the review.
customer
Easy and simple process on filing and executing a claim.
Response from Home Warranty Inc.Aug 3, 2026
Love to hear this! Thanks for sharing.
customer
Claims personnel handled submitting the claim did a good job. Claim has not yet been paid. I submitted the original invoice without including my street address. A second copy of invoice was submitted with the proper address included. I’m awaiting the claim being paid.
Response from Home Warranty Inc.Aug 3, 2026
Thanks for the feedback - we needed proper address information to match the invoice to the claim. Your reimbursement was processed 7/31 and mailed the next business day. Please allow 7-14 business days for your payment to arrive via USPS.
Doug F.
The authorization handling went well, but the reimbursement process was mishandled. Had to call to identify everything was sent properly.
Response from Home Warranty Inc.Aug 3, 2026
Thanks for the feedback. We show we finally received a copy of the paid work invoice on 7/13 and processed your claim that same day.
Pam M.
Took too long to resolve the claim. Still have not been paid. Details were not clear. Submitted invoice twice before accepted. Not aware of a cap on clothes washers.
Response from Home Warranty Inc.Aug 3, 2026
Thank you for your feedback. We're sorry to hear this claim experience did not meet your expectations. We understand your frustration with the time it took to resolve the claim. Our records show that a reimbursement check for $500 was approved and mailed on July 29. We also understand your concern regarding the coverage limit. As outlined in your service agreement, clothes washers are subject to a $500 maximum benefit for the plan level you selected. While coverage details may not always be top of mind, we appreciate the opportunity to clarify them. Thank you for your continued business over the years.