Home Outlet DirectReviews of homeoutletdirect.com

Easy to buy , it took longer then we thought to get but all was perfect…

I had an awful experience with Home Outlet Direct. I was about to place an order for a Forno appliance when I noticed the price had increased significantly -just a few weeks after I first saw it. When I reached out, they flat-out refused to honor the original price, blaming “inflation” as the reason. It honestly feels like they’re taking advantage of customers. To make matters worse, the rep I spoke with - Kim, I think - kept cutting me off and told me, “Prices change, that’s just how it is,” which felt incredibly dismissive. I’d stay far away from this company. There are better options out there that don’t treat their customers like this.

Our Forno range came without some of the parts and 2 broken large burners (we didn't know the burners were broken until the installer was trying to hook them up). Home Outlet Direct said the parts weren't available, so they would send a new unit. The only problem was, they would not give us a credit for the installation charge we already paid. They said "I'm afraid Forno could not cover any installation fee, this is one reason we discourage the assembly and installation of the unit." How am I supposed to know if the unit is defective until I get it installed? What if I get a new unit and it is broken? Then I'm out another installation fee and another trip fee from an installer and still have a broken range. I would not recommend this company (or Forno), they do not stand behind the products they are selling. Edit: The manager Sal called me and tried to help me resolve the issue. It would have been much more helpful if the employees went to the managers to resolve issues when they come up, I probably would have gotten a replacement with this company. He offered me a different stove, but the lead time was 2-3 weeks. I could order the same stove from Lowes and have it in 5 days with installation (HOD doesn't have options for that). I proceeded with a refund and purchased elsewhere, but I appreciated the manager reaching out.

Waited due to back order but when it did come it was delivered without a hitch. Grateful no damage. Thank you.

BEWARE! This company sold me a kitchen refrigerator that has been nothing but problems they will not return for me. My family is stuck with inoperable refrigerator for a week now for the second time.

Shipped earlier than expected. Good communication throughout the process.

HOD provided a great product at a great price. Backed with excellent customer service. I will shop here again.

So awesome! Customer service was great, process of receiving items and even exchanging one was great!