Home Outlet DirectWe help home renovators and builders easily buy affordable luxury appliances online.Elevating your kitchen has never been easier.
Home Outlet Direct (homeoutletdirect.com) has 135 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing135 approved reviews, newest moderated first
Mike
Bought a beautiful Forno stove for a renovation project. There ended up being an issue with it but Home Outlet Direct resolved it quickly. Great customer service should be something every company strives for.
Jolyn
Great customer service, they assisted me through phone calls and answered all of my questions, will definitely purchase again from this company! I also appreciated the selection of higher end products to choose from.
AnnMarie M.
They shipped my product on time.
Judith L.
My experience with HOD was professional. I would recommend purchasing through them. There representatives were respectful and offered great follow-up.
Andi G.
Don’t buy major kitchen appliances online My online appliance purchase experience started out well. I purchased a THOR kitchen appliance suite for $7,593.18. A small amount for HOD, but a large purchase for me nevertheless. My microwave and gas range arrived within 2 weeks in fine condition. The dishwasher and refrigerator arrived two weeks later. The refrigerator was damaged and had to be returned. HOD customer service was very accommodating to arrange for collection of the damaged item and replacement of the new unit. During the wait however between the pickup of the damaged item and replacement of the new I realized that there was little to no communication between HOD, THOR and the delivery/pickup company. The delivery/pickup company arrived twice with a giant semi with no liftgate, no hand truck, or dolly (???); absolutely no means of collecting the damaged refrigerator. My neighbor finally used his tractor to load the unit. Same thing when they finally delivered the new refrigerator three months later my neighbor assisted with unloading the unit and depositing it on my front door. Furthermore, it has been one month since the delivery and HOD has not bothered to contact me to check on the status of my account or close out my transaction. I have been forgotten. I pray the THOR brand is dependable despite the 2-year factory warranty and my purchasing extended warranties that may go unanswered. My online purchase experience has been very unpleasant and I feel abandoned! Andrea P.
Response from Home Outlet DirectSep 24, 2025
Hi Andrea P/Erica Daniels - we have not been able to locate an order under your name(s) or details. It’s possible that your Thor appliance suite may have been purchased through another retailer, which may explain why we cannot find your transaction in our system. We absolutely want to help resolve the situation if it involves us, but without an order record, we’re unable to investigate or reach out to you directly. We kindly ask that you contact us at at [email protected] with your order number so we can look into this further and ensure your concerns are properly addressed. We are truly sorry to hear about the challenges you’ve described with your appliance order. At HOD, we take customer satisfaction very seriously, and we want to make sure every customer feels supported from purchase to delivery and beyond. We value your trust and want to make this right if the order was placed with us. Thank you again for bringing this to our attention, and we look forward to your reply. —HOD Customer Care
BILL G.
Great value for the price.
RONNIE
We love our new Forno French door refrigerator! It has a sleek, modern look that fits perfectly in our kitchen. The layout is very practical — the French doors make it easy to organize items, and the two freezer drawers give plenty of storage. It runs quietly and keeps everything at the right temperature. Highly recommend if you’re looking for style, space, and functionality at a great price!
Canadian G.
I looked everywhere and contacted everyone in my small city for resources to appliances I needed for my new home build with no results. I was feeling defeated. I found Home Outlet Direct, a Canadian Company online and took a chance. They are 100% reliable and I found all the products I was looking for! I initially received an email from the team immediately after making an order. I contacted them back as I knew I would have delivery issues, as I am in the bush. They responded immediately within business hours, and they were 100% on top of the delivery and assisted with the issue. They also stayed within communication with me and emailed me to follow up to be sure the products were not damaged and guaranteed a replacement immediately if damaged. The product was received in perfect condition. We kept in touch, and this process made me fell 100% confident in the purchase!! They are an amazing company, and they are also cheaper than anyone else!! I will be purchasing more from them while I build my home. Thanks to all the staff at Home Outlet Direct!! Fantastic Service!!!
