Home Outlet DirectReviews of homeoutletdirect.com

When Thor sent the wrong item I had to purchase through Amazon, because at the time, Thor was not selling directly to the public, there was a link I could click on that directed me to Home Outlet. Micaela was my contact at this company, and I told her about the problem, and when Amazon confirmed the refund for the wrong purchase, I would be in contact with her again. Amazon did refund, and I placed an order for the correct item, a 30" elec cooktop, with Micaela. She gave me a price quote, (slightly lower than the previous cost through Amazon), which I was delighted with, and placed the order. She said it would take about 2 wks for delivery, but the item was delivered quicker than that. I installed the item, read the short operating directions, and was very happy with the purchase. Throughout this whole ordeal, Micaela was always on top of things and was exceptionally helpful. I could not be happier, and should an occasion come again where I am in need of an appliance, would not hesitate to contact Home Outlet Direct.

Purchased a McCool Versa system and it arrived on time without incident. It was also priced better than other dealers for the same product so it was a win-win.

The product s great.

Highly recommend this company for their outstanding customer service. They really care and give customers a smooth experience like no other company I dealt with.

On May 17, 2024, I purchased a Forno refrigerator through HOD. I have yet to receive a working refrigerator. Web sight showed unit was in stock and delivery would be 5 to 7 days. Delivery was made on June 1st and the unit arrived damaged. I reported the damage within the first hour of delivery. I supplied all the paperwork and photos Forno requested on June 5th. A week later, June 12th, Forno finally agreed a replacement was in order but advised although the paperwork would be forwarded to shipping right away, it would take another 3 to 4 weeks for the replacement to be shipped and there was nothing the adjuster could control. it was stated that the different departments of Forno don’t work in tandem, each has it’s own schedule. It’s now been another 6 weeks and absolutely no word from Forno. What’s REALLY upsetting is HOD’s web sight shows my unit is in stock and estimated delivery time is 7 to 10 days… What the heck, people? Another request was emailed 48 hours ago and no reply from Forno as of this posting. Try and imagine what it’s like living without a refrigerator especially in a Texas summer? It is exceedingly frustrating, inconvenient and very expensive. HOD has no urgency to help remedy this situation. My experience is HOD only reacts one time per inquiry with absolutely no follow up or push for an answer. My last call to HOD I requested the CSR to advise management of the problem… She said she would advise management of the problem yet no call back from management. There are no words to describe my bewilderment as to HOD’s and Forno’s lack of concern… Very rude and inconsiderate way to treat a customer….so, BUYER BEWARE…This, too, could happen to you.

Everything went smoothly from order to delivery.

Service was professional and the products ordered were received as described. My kitchen upgrade was a success.

Quick reliable service. Great products.