Home Outlet DirectReviews of homeoutletdirect.com

Home Outlet Direct should distance themselves from ZLINE. The inability for anyone to give me any insight or help is not completely HOD's fault, although I have asked for specific help and have nothing. My experience is more directly with ZLINE. I ordered $25,000 worth of ZLINE appliances for built-in custom cabinets in a new home build on September 8th. Schedule ship date was September 13th. Everything arrived and has been installed...EXCEPT my $12,000 refrigerator. They moved in stock dates from Sept 13th to Oct 2nd to Oct 9th to Nov 9th and now Nov 11th...more than two months. Worst part is ZLINE customer service told me Oct 2nd that it would be in stock Mid October. They certainly allowed Home Outlet Direct to take my money and absolutely knew they would never make the inventory. I don't know what is going on here, but I am in a bind with my mortgage company for not being able to pass final inspection as well as a $12,000 hole in the budget (money spent). It seems no one but me cares. Thankfully I spent thousands on extended warranties so I can spend the next 5 years dealing with poor customer service and repair delays. A constant reminder of my poor decision. Thanks ZLINE. Home Outlet Direct...reconsider this relationship.

Had to get Thor range replaced from shipping damage, Grace in Customer Service went above and beyond to make the replacement range made it to us, would recommend HOD to anyone looking for appliances

The wait time was not bad at all, the appliances are beautiful, I got black with gold cost a bit more but well worth it, my hood came damaged during freight, shipped me a new replacement issues

Home outlet Direct was very easy to deal with. I made one phone call was able to speak to someone really quickly. I had my model number ready for the appliance I was buying. Gave that to the individual for HOD. He went through inventory gave me a time when it can be shipped and the day. He also explained delivery procedures and takeaways if there is issues with the package. I was very satisfied. They actually put my appliance up on my porch for me so I can get it into my home.

I got answer from the company that I bought the A/C unit from. And they was very nice and work out to solve the issue with missing parts and they did great job and solve the problem with appreciate and kindness. Thanks for making the job done right

I found beautiful vent covers here.

Good price, but more importantly, INCREDIBLE service. There was an issue with damage in shipment and the shipper/distributor was dragging their feet. BUT HOD stepped up big time and decided to take care of it themselves. It is rare to see that kind of integrity these days. Don't be afraid to buy online. Some companies like this one are still dedicated to giving great customer service. I won't buy from anywhere else.

Delivery service was awesome. I couldn’t be at location and they put ice machine where I needed. All of my contact /service folks were helpful, knowledgeable, courteous and kind.