Home Outlet DirectReviews of homeoutletdirect.com

The only reason I give Home Outlet Direct a 3 star rating is that they pretty much lie by omission concerning returns. Since we are all now relegated to buying a lot more things online, it has become clear that shipping large bulky items is an issue since they are not packaged to ride around in a truck for 2,000 miles. I read the return policy and it basically said that if a product was damaged, takes pictures of it and email them to the company and they would repair or replace. The bill of lading on the merchandise I received told a very different story -- 20% restocking fee and ship back at my expense. Luckily my order arrived pretty much intact, but it would be nice if manufacturers would start packaging items more securely and for single shipment. It would also be nice if online retailers were up front about their return policies.

Thank you for providing great products at a fantastic price, and delivery was quick and items arrived without any problems. JT, Atlanta GA

I'm not usually one to post a review, but I was so pleasantly surprised with my first experience here and thought it was worth it to praise a "smaller" business, especially during these times... I normally go to national superstores such as Home Depot or Costco but the prices here were too great to not inquire. Skeptical at first- I contacted their customer service and was pleasantly surprised to have zero wait time and be directly connected with a live-agent and NOT spend half my call pressing buttons with automated voices. Zack was very insightful and not only helped ease my initial worry of the validity of the company and the products sold... but ended up providing service and insight from start to finish of my purchase. I received my Zline 48" range within a week and I couldn't be happier with the product and my choice to veer from normal suppliers and try something new.

Item arrived damaged and dealing with this company was painful. They are in no hurry to do anything and are unfortunately just a drop shipper so they don't have any stock and have to deal with the manufacturer directly. What this means is that they can't remedy any problem themselves, they just say-wait for the manufacturer. Also, they never answer the phone! They are just a shell business that has a handful of employees to answer the phone when they are available. What a waste!

Great customer service and really happy with the range I bought, high quality.

Brilliant customer service and great products! My delivery came well packed and on time. All my questions were promptly answered when I emailed them. Highly recommend!

Easy to find what I was looking for, great customer service and prices. My husband and I just renovated our entire kitchen and we ended up buying all our appliances from Home Outlet Direct. I spoke with Brittany who helped me place my order and was able to give me a discount because I was ordering multiple items. Make sure to message them via chat or call to get the same service.