HomebaaReviews of homebaa.com

Response from HomebaaAug 19, 2025

Dear Regina, We’re very sorry to read your review and regret the frustration you’ve described. However, after carefully checking our records, we were not able to locate an order under your name or details matching your description. To assist you properly, could you please contact our customer service team at [email protected] with your order number and details? Once we have this information, we’ll be more than happy to provide the assembly instructions and resolve any issues you’re experiencing. We take all feedback seriously and are committed to helping our verified customers enjoy their purchase. Warm regards, Homebaa Customer Support Team

Response from HomebaaAug 9, 2025

Dear Connie, We’re sorry to hear that you’re not satisfied with your experience so far. While we do not currently offer phone support, our customer service team responds promptly to every email to ensure customers receive the information and assistance they need. Your order is progressing within the normal delivery timeframe, and we’ve been providing you with updates along the way. To make sure you feel fully supported, we’ve now assigned a dedicated representative to personally oversee your order and keep you updated until it’s in your hands. At Homebaa, we take every piece of feedback seriously, using it to improve both our service and customer experience. Thank you for giving us the opportunity to address your concerns — we remain committed to earning your trust. Warm regards, Homebaa Customer Support Team

Response from HomebaaAug 6, 2025

Dear Marianne, We’re truly sorry to hear about your experience and sincerely apologize for any inconvenience caused. Homebaa is a legitimate company committed to providing quality products and reliable customer service. All our products are brand new and carefully inspected before shipment, but occasionally parts may become loose or lost during transit. Our goal in asking for more details or photos is simply to make sure we fully understand the issue, so we can offer the best solution—whether that be sending replacement parts or arranging a return and refund. We regret if our communication felt overwhelming, and we want to make this right for you. Please contact us directly at [email protected] so we can promptly arrange the return or refund without further delay. Warm regards, Homebaa Customer Support Team