Legion P.
We ordered long bar top tables
After this post we were contacted by homebba. 3 emails in a 2 hour period, they did give us an update on the shipment. We ordered long bar top tables, when you click the tracking link to track nothing shows. The homebaa web page will not load and they do not reply to emails. Would not recommend, if they do not contact us soon will fill a fraud complaint with the bank. Order # ORDER HB-22512025, since you seem to respond to complaints.
Response from HomebaaMar 29, 2025
Dear Legion, Thank you for your review. We sincerely apologize for the frustrating experience you've had with tracking your order. I want to assure you that we have been actively monitoring your order #HB-22512025. Our records show that we've sent you two email updates regarding your shipment status, most recently on March 29th with detailed tracking information. Your order is currently en route to the US. We understand your concern about not receiving communication from us. Our emails may have been filtered to your spam/junk folder, which happens occasionally with shipping notifications. We can provide your current tracking details via email for privacy reasons. We take your concerns very seriously and want to resolve this situation promptly. Please check your spam folder for our previous communications or contact us directly at [email protected] so we can provide immediate assistance with your order. We value you as a customer and are committed to ensuring your complete satisfaction. Best regards, Homebaa Customer Service Team