BlueSnapReviews of home.bluesnap.com

Response from BlueSnapSep 14, 2022

Dear Mahmoud, We apologize for the time it took to approve your request to process with BlueSnap, we review every application that comes in and our team needed more details from you, which you eventually shared with us, and the account setup was done. Since there was no activity in the account since it was created, I’m not sure which payment you are referring to – could you please contact our support team directly so we can share more information in private?

Response from BlueSnapAug 22, 2022

Dear Farbi, We rarely end up in a situation where we have no choice but to suspend an account. Naturally, you are not happy about it, and neither are we. Since this is a public platform, we cannot get into the specifics of your case, but there are a few facts that we must insist on after reading your feedback: 1. Our Terms and Conditions are not 120 pages long. Working with hundreds of banks and payment partners, our contract may refer to other bank agreements and privacy statements required by law – which is meant to protect you as a seller. Our legal agreements are rather similar to other payment service providers and are actually shorter. We would generally recommend watching out for any financial company that does not elaborate on their terms and conditions. 2. The allowed duration between a sale and a chargeback depends on the chargeback reason and the card issuer. We are fighting to dispute chargebacks using the best tools and automations in the industry. It is in our best interest to make sure that fewer chargebacks are associated with our business. Chargebacks usually involve penalties, and fees are collected to cover these costs. This is not a ‘Win Win’ situation for us. 3. We rarely hold our merchant funds, and when we do, it’s a temporary solution to protect shoppers. We reserve funds to allow suspended merchants to refund shopper transactions and prevent chargebacks. Typically, any portion of the reserved funds that is not used for refunds, is paid back after the suspended period is over and the account is closed. 4. Our Customer Service team is committed to reply to any merchant request within 24 business hours. We are also available on Live Chat and Phones. Our team must involve the Risk or Legal departments in cases that involve account suspension. We take these cases very seriously and we dedicate the necessary time to review every account, find another solution and prevent suspension. With that being said, it does not take us 2 months to reply. We know this for a fact, because we regularly check our communications and continue to make sure that we meet our SLAs. We are sorry that things ended the way they did. It is obvious that we would prefer to keep our merchants active and profitable. Hopefully, the clarifications above are useful. We invite you to continue this discussion with us directly and in private, so we can talk about the details of your suspension and the status of your reserved funds.

Response from BlueSnapJul 22, 2022

Hi there, Here at BlueSnap, we care about transparency, and we make sure that our fees are clearly communicated in our merchant agreement and if needed, by our customer support team. We encourage our clients to leverage the full potential of our platform to increase their revenue. Our team works hard to improve and maintain our systems and tools to ensure that we are a leader in the payments industry. These improvements can be costly, and like any other service provider, we are required to cover our costs. All our clients are required to pay a maintenance fee, but we waive this fee in two cases: 1. When the seller reaches a minimal gross sales amount of $5,000/month 2. During the first 6 months of activity since it takes some time to get up to speed. Unlike other payment service providers, BlueSnap separates this fee from the processing commissions, so that we can waive it once you reach the minimal monthly limit. Separating this fee also allows us to provide new accounts with a discount on their costs in the recent 6 months. We understand that smaller businesses may not reach the $5,000 threshold and that is why we always ask for the expected monthly revenue during the sales discovery stage. In any case, where a smaller business cannot meet this criterion, we recommend seeking another payment service provider. I hope this information helps clarify the situation and we wish you luck in your search for another payment provider.

Response from BlueSnapJul 7, 2022

Hi Dmitrii, The best way to get information about our offers is to contact our Sales team using the form in this page: https://go.bluesnap.com/talk-to-sales They can give you all the answers you need and offer the best solution for your business. I encourage you to review our documentation for more technical information: https://support.bluesnap.com/ And of course, you can set up a test environment to try our payment tools: https://sandbox.bluesnap.com/jsp/onboarding/

Response from BlueSnapMay 31, 2022

Hi Jamie, We are sorry to read your feedback and for any frustration we may have caused. As one of the leaders in global payment processing, we do our best to welcome as many businesses as possible to use our services. However, as a financial organization we are required to follow a strict set of rules when it comes to accepting and onboarding businesses to our platform. Unfortunately, after reviewing your application, we found that your business is not the best fit for our services at this time. Again, we apologize for any frustration we may have caused and wish you the best of luck in your search for a payment provider.

Response from BlueSnapMay 31, 2022

Thank you for your positive feedback, Michaela!