BlueSnap Reviews | Read Customer Reviews of home.bluesnap.com

BlueSnapReviews of home.bluesnap.com

2.4133 reviews
Administration & Services
800 South Street, Waltham, Massachusetts

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BlueSnap

About BlueSnap

At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish.BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments.And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow.With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com

BlueSnap (home.bluesnap.com) has 133 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: home.bluesnap.com
Website: home.bluesnap.com
Category: Administration & Services
Location: Waltham, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BlueSnap reviews

133 approved reviews, newest moderated first

Claudine
Apr 25, 2022
Justyna provided me with a prompt…
Justyna provided me with a prompt resolution. She is quick and precise as always
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Ariana
Apr 7, 2022
Andrew was great
Andrew was great. We had a user who did not receive a refund even though from our side we could see it was issued. He quickly provided me with the ARN number needed. Great service!
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Johnathan
Mar 28, 2022
Support Experience
I had a technical question, Eddie responded fast, efficiently and professionally. It seemed it was personally important to him to be sure that I received all the information I need and that I see the issue was resolved in full. A great support experience.
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Julio S.
Mar 22, 2022
I received a prompt response and the…
I received a prompt response and the user was satisfied with the resolution.
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Travel A.
Mar 21, 2022
BlueSnap = Scam & fraud
I think they are scammers. I have been waiting for my money to be paid through the BlueSnap payment gateway since March 1, 2022, today is March 21, 2022 and I still haven't received my money. The company's regulations announce the delivery time of 4 - 8 Business Days. Deadlines are violated 2-3 times, my questions in the support service are ignored. BlueSnap has been holding $2958.44 against my will for 3 weeks now. I get no solution from them, no reasonable answer. I am looking for ways to file a complaint with the activity regulator. Such deception of customers is unacceptable! This is unacceptable, this is fraud. Request #1594940
Response from BlueSnapMar 25, 2022
Hello, We are sorry to read your review; As you probably know, the current situation in Ukraine led to significant financial sanctions on Russian banks and businesses, which prevented BlueSnap, as a U.S. based company to transfer funds to some of our accounts. Rest assured, we have no intention of keeping your sales revenue to ourselves – our team dedicated time in the recent days to find a way to legally deliver the funds to you and this issue is now resolved. Please see the reply we sent back in the ticket and let us know if you have any follow up questions.
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Davion S.
Mar 3, 2022
Waste my time . Don’t professional
Them ask me provide a lot of documents And waste my time for 1-2 weeks . After them see my warehouse video and all And my passport and company in usa + 6 months my transaction and open my app and password . And say me all ok to start work . I’m see is still can’t process. I’m ask customers support and very not professional. Only wait and ask 4 time for config api. Them say me after your account still not allow . Need wait more 1 week After this — them say me . Your sites like template why? I’m show them all my websites. And tell them have more to can work. And say: Please disregard. I heard back from risk and we will be unable to approve the this. I wish you luck in finding a partenr to assist. Best regards, Richard Mullen Senior Sales Executive Waste my time . Very very don’t professional. Have more option normall company If them work Like this way them have 1 clients on future!!!!!!! Can’t trust like this company save your money if them doing like this Chen
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Yonatan N.
Jan 26, 2022
Great support for payment problem
Mark was able to catch a complex problem that has a critical business impact from a screenshot sent by our customer. Great Job!
Response from BlueSnapFeb 2, 2022
Thank you for your positive feedback, Yonatan! We truly value your business.
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Fadi Z.
Dec 28, 2021
Very satisfied
Hello I signed up with Bluesnap and had a few questions about how the site works and the live chat support was very helpful. He explained everything in detail. The guys are great.
Response from BlueSnapFeb 2, 2022
Thanks, Fadi for your kind feedback. We will be sure to let our support team know!
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