Kaan
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Our experience with BlueSnap turned out to be unproductive for our business. Initially recommended to us by another company to enable instalment plans for our clients, BlueSnap required standard details about our business operations, specifically our focus on Medical Travel, which we promptly supplied to ensure they had a clear understanding of our services. Subsequently, they asked for an extensive array of documents, including Stripe statements and the licensing documentation for our doctors, all of which we provided in good faith. Despite fulfilling these requests, our application was ultimately declined. The reason given was that our industry falls outside the scope of what their underwriters can support. This process highlighted a critical oversight in their vetting process. Ideally, the compatibility of our industry with their underwriting capabilities should have been the first check before requesting sensitive and detailed documentation. This oversight led to unnecessary sharing of important business information on our part and a considerable waste of time. In the end, they communicated their inability to support our industry, leaving us to reflect on the inefficiency of the process. Moreover, when I addressed the inefficiency of their process, they neither had the courtesy to apologize for the inconvenience and time wasted nor did they acknowledge any flaw in their procedure. This lack of acknowledgment and absence of an apology only added to our disappointment.
Response from BlueSnapFeb 9, 2024
Dear Kaan, We thank you for your interest in BlueSnap. BlueSnap is committed to providing exceptional global payment services to our merchants and is continuously working to improve and expand our platform. It’s important to note that each payment provider has its underwriting and risk assessment processes. These processes typically involve evaluating various factors. Unfortunately, we can’t disclose the factors that led us to decline your application like any financial institution. In other words, when we state that the decline was due to "Unsupported business type", we are not referring to Medical Travel as a whole. Apart from a small number of business types that are declined before any review process is initiated (these types can be found in our Terms & Conditions), we review and evaluate each merchant application thoroughly, even double-checking whenever we can to improve the odds of your application being accepted, as part of our effort to confirm if we’re able to support that type of business. We are more than happy to review your application in the future if you decide to apply for an account with BlueSnap again.