BlueSnapReviews of home.bluesnap.com

Response from BlueSnapMay 30, 2023

Dear Joshuo, We thank you for taking interest and using BlueSnap. We apologize if there was any delay in our response or if the communication was not as clear as it should have been. Our goal is to provide timely and helpful support to all our customers, and we regret any lapse in this regard. We want to assure you that we take matters of fund withdrawal seriously. Upon reviewing your case, we can confirm that your request to revert the funds back to PlayerAuctions was successfully processed per your request on the 16th of April. The funds were returned to your PlayerAuctions account on the 21st of April, and we can verify we sent out an update in the matter the same day. In case there is any additional matter you would like to follow up on your original request, feel free to reach out to us and we will do our best to respond appropriately. We hope that we have the opportunity to work with you again in the future.

Response from BlueSnapJul 26, 2023

Thank you for your kind review. We will relay your feedback to Lindsay M. on our support team! We are pleased to have you as one of our valued customers.

Response from BlueSnapMar 2, 2023

Dear Yair, We thank you for your interest in BlueSnap. BlueSnap is committed to providing exceptional global payment services to our merchants and is continuously working to improve and expand our platform. However, it's important to note that each payment provider has its own underwriting and risk assessment processes to adhere by. These processes typically involve evaluating various factors. Like any financial institution, unfortunately, we can’t disclose those factors that led us to our decision to decline your application. We nevertheless have no doubt that you are a good-standing citizen, and we can guarantee those factors didn’t play any part in our final decision to decline your application. Your application was processed through all the available channels after your request for a re-review, even double-checking whenever we can to improve the odds of your application being accepted, hence the prolonged time it has taken us to provide a verdict. We are more than happy to review your application again in the future in case you decide to apply for an account with BlueSnap again.

Response from BlueSnapJul 26, 2023

Thank you for the positive review, Raivo! We are happy to hear our customer support team is assisting you and meeting your needs. We truly value your business with us and look forward to continuing working with you.

Response from BlueSnapOct 14, 2022

Hi Mike, BlueSnap is an online payments platform, providing e-commerce tools to thousands of businesses. Looking at your complaint, it seems like you are waiting for a product that was purchased from one of our merchants. I am certain that this is just a shipping delay, but in order to get more details, you must contact the merchant's customer service team directly. If you need the contact email of the merchant or more details - please contact our Shopper Support team: https://home.bluesnap.com/contact-us/#i-see-bluesnap-on-my-statement Hopefully, this information is helpful and you can update your review.

Response from BlueSnapSep 14, 2022

Hello, unfortunately your request to process with PlayerAuction using BlueSnap's platform was declined. We informed you about this decision back in August and we updated PlayerAuction about the status of your account. The transaction you are referring to, was created while your account was still under review. Since your vendor account was not activated eventually, the transaction is now listed in the PlayerAuction account - if you wish to get more details about its status and ask for it to be canceled, I suggest reaching out to your contact in PlayerAuction, or contacting our Support team. It is clear that this topic is important to you, and we would be happy to help, but we cannot share more details in this public forum.

Response from BlueSnapSep 14, 2022

Thanks for the feedback, Yarden! Always happy to help!