BlueSnapReviews of home.bluesnap.com

I try to get contact whit them I I most Say after 2 month. No contact. Then seems like not real business.

*UPDATE 2* After a few more emails and waiting to the refund period of end of August, Bluesnap has released all remaining funds. This whole experience would have been very different had I not interfaced with Albert. His communication and customer facing service caused me to distrust BlueSnap and is a good example of one bad apple. At any rate, as I had said I would, I am updating this review to match my honest experience. After Oscars' continued help and great service, the balance error was cleared up. He informed me that the funds would be releasable by September 1st and to reach out again at the end of August to expedite the payout. I did as he suggested and Mark picked up the ball and followed through to get the funds released. As of now all applicable funds were released as promised and in full. So thanks Mark and Oscar for helping to get this cleared up. As a result of their service and the backend team that helped them, I am upgrading the experience from 1 star to 3 out of 5 as I think that BlueSnap as a company still has work to do in terms of consistency in customer service, but I will acknowledge that they made a mistake and worked diligently with me to get it cleared up. *UPDATE 1* After about 3 weeks of working with Oscar, he owned this and worked with the internal Bluesnap teams to get this whole thing resolved. I have been told that all the erroneous charges have been reversed and that we will receive the correct payout. However, we were also told that the final payout will not happen until the end of August at the earliest. So we are stilling waiting for our remaining funds to be released to us. When that happens, I will revise this review accordingly. I wanted to post this as a follow-up to anyone who is researching Bluesnap's service. I do appreciate how responsive and straight forward Oscar has been throughout. I would like to point that out to Bluesnap's customer service leaders through whoever is managing the trust pilot responses. Oscar is great. -------Original Comments Below------ So far Albert B is terrible. Oscar is nice. But I am extremely unsatisfied with Bluesnap. We were told we would receive the final payout from bluesnap (worth over $3000) within 180 days after service cancellation. We were in good standing at the time of closure and we had already paid all fees, refunds, and chargebacks up to the time we canceled service. From the report we had an additional $188 chargeback after cancellation which we are happy to pay after our cancellation date. However we get an email from bluesnap saying we will not be receiving our final payout and that we actually owe bluesnap $650 for refunds and chargebacks (dating back 1 year prior) that we had already paid according to the payout records we have. In other words they're trying to double charge us. They have locked us out of our account and we cannot get access to our funds. I would never trust this company or recommend them to anyone. ever. if you've not used their service yet then please save yourself a lot of heartache and stay away from them. They are cheats and crooks.