Renan
Get a great support
Get a great support
Response from BlueSnapNov 19, 2021
Thank you for your positive feedback!

At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish.BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments.And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow.With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com
BlueSnap (home.bluesnap.com) has 133 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Administration & Services · Cambridge, Massachusetts
Excellent

Administration & Services · Bedford, Massachusetts
Excellent
Administration & Services · Boston, Massachusetts
Excellent

Administration & Services · Wilbraham, Massachusetts
Excellent
133 approved reviews, newest moderated first
Renan
Get a great support
Response from BlueSnapNov 19, 2021
Thank you for your positive feedback!
Pelagia T.
Excellent service from all the agents. 100% trusted website
Response from BlueSnapNov 17, 2021
Thank you for the positive feedback. We will make sure to relay this to our Support team!
Arty M.
contacted them on 3 different channels, and they never replied back (for 2 weeks already as of this post). however they did add me to spammy email list. "payment service"? more like "payment NO service". ---- edit response for their response: up to 24h? cool story. still got no answer.
Response from BlueSnapOct 25, 2021
Hi Arty, We are sorry to read your feedback. Our team does our best to respond to inquiries. Please keep in mind most requests can take up to 24 hours for our team to respond to. Please send a note to [email protected] with additional info so we can assist you ASAP.
Pedro P.
Quick and competent support
Response from BlueSnapOct 5, 2021
Thank you for your kind review, Pedro!
Stacey W.
We have had some glitches and issues along the way but the support team are quick to resolve issues as they come up. I use Armatic/Bluesnap heavily in my role and find it a useful tool for keeping myself organized and on track with collecting payments from clients.
Response from BlueSnapOct 5, 2021
Stacey, thank you for the feedback. We are always looking for new ways to improve our payments technology. We appreciate your kind and honest review.
Prince
I would like to keep it short. My account was closed and I was never paid! Switched to another gateway(I won't as it sounds promotional) and never looked back!
Response from BlueSnapSep 28, 2021
Hello, We are sorry to read your review about not getting paid, it’s a shame that you decided to move your business elsewhere. As always, our team is committed to keeping our merchants happy and actively processing with us. As described in our legal and merchant agreements provided to you and as a policy of any respected payments company; "We must consider the wellbeing of your shoppers, and TEMPORARILY reserve some of your funds, in case of high reversal rates (many chargebacks and refunds) – we always make an effort to release and reserved funds as soon as possible." We do not know much about your account, based on the information you have shared in your feedback. If you haven’t done so already, please be sure to contact our support team with more details so we can further assist you.
Asaf S.
My experience integrating Bluesnap into a SaaS marketplace wasn't great. - Docs are well-organized except for reports and insights of the platform's seller. Developing a seller dashboard with Bluesnap's API is a mess. - Support, Bluesnap's strong point by far. Always available for any questions with a quick phone call. I'm deeply thankful for the support team. The deal-breaker is payout fees and the lack of transparency until you switch to production and making real transactions. Payouts on Bluesnap are not on demand. As the owner of a platform, you have a couple of options to present your sellers, only automatic payouts: Monthly, weekly, or daily. For wire transfer payouts for your sellers, Bluesnap commission's $20. What if I want my seller NOT to wait for an entire month to get paid? I want my sellers to be paid weekly, fast. That's crucial in today's competition. My sellers will be commissioned $80 (!!) monthly if all goes well. That's an incredibly high fee. That's a fee that no seller on any marketplace will want to pay. Right, if the seller earns $2000, that's a relatively cheap fee. But in reality, most sellers don't make that amount on online marketplaces. The results, almost two months of testing and integrating, went to waste. Now I need to figure out how to act next. How could Bluesnap have become an absolute winner? - Be more transparent with your fees. - Add on-demand payout for sellers/vendors. - Payout fee will not permanent amount but a percentage of what the seller earns. - Trim and straightforward seller report API.
Response from BlueSnapOct 5, 2021
Hello Asaf, Although it’s been a while since you posted your feedback, we wanted to respond and thank you for your elaborate review. We are always looking for new ways to improve our services and your honest feedback helps us do so. In some cases, for example, the payout transfer costs, we are doing our best to find cheaper payout methods, that are still fast and reliable – meanwhile the global wire-transfer fees that we pay are similar to the ones that we charge our clients. Many other payout fees are similar and hopefully we will be able to reduce them in the future. We have already reviewed some of your feedback topics internally. Thank you again for your constructive feedback, hopefully we can do business together once again in the future.
adam I.
Unfortunately, poor service and dictatorial laws about an experience, stay away. The best payment gateway in the world is stripe unchallenged, but unfortunately not all countries support, while I watched bluesnap videos you think they have come to change for the better, but in reality they are just liars who came with their dictatorial laws and impose them as they like and refuse Covering young people, even if you work legally, they may refuse to cover your site however they like. These people use our money to accumulate wealth and yet they deal with us with this dictatorship and these complications, at first glance you think they are good but they are just arrogant, especially arrogant stacy
Response from BlueSnapMay 20, 2021
Hi Adam, We are sorry we are unable to support your business. While reviewing your application, we saw strong indications that your business is not compliant with our merchant agreement and we reached out to you with our concerns and informed you we were not able to support your business. If you want us to review your application again, please write to [email protected] and reference this review.