BlueSnap Reviews | Read Customer Reviews of home.bluesnap.com

BlueSnapReviews of home.bluesnap.com

2.4133 reviews
Administration & Services
800 South Street, Waltham, Massachusetts

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BlueSnap

About BlueSnap

At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish.BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments.And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow.With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com

BlueSnap (home.bluesnap.com) has 133 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: home.bluesnap.com
Website: home.bluesnap.com
Category: Administration & Services
Location: Waltham, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BlueSnap reviews

133 approved reviews, newest moderated first

Naomi
Oct 17, 2026
I've been unsuccessful in contacting…
I've been unsuccessful in contacting Blue Snap for this unauthorized amount of $59.50 from Herzliyya, IL which is pending on my debit card. I've never heard of this company before, and I've been unsuccessful in try to contact this company about this unauthorized withdrawal that's pending on my card.
Response from BlueSnapOct 19, 2026
Please be advised that BlueSnap is a payment gateway, facilitating thousands of merchants worldwide in processing their online transactions. If you have noticed an unfamiliar charge on your statement, it is likely from one of these merchants utilizing our services. For inquiries concerning unrecognized charges, we recommend contacting the merchant directly for the fastest resolution. However, if you are uncertain about the merchant's identity or require further assistance, we are here to help. Please reach out to our support team through the following link, and we will make every effort to support you in identifying and resolving the charge: https://bluesnap.zendesk.com/hc/en-us/requests/new?ticket_form_id=232328
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Alan H.
Aug 21, 2026
Blus Snap took 4 times the amount owed!
I had an invoice for from a supplier (Iris) £66 and blue snap took £237, when I asked the merchant they said it was all down to blue snap and out of their control and I would have to wait for Blue snap to refund one day. I never authorised the extra to be taken, so this i theft of funds!!!! I am now looking for BS bankers so I can report them for fraud.
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Mallory
Jul 28, 2025
Andrew was very helpful
Andrew was very friendly, responded quickly and knew exactly what to do to fix both of the issues I was experiencing. Thank you!
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Eli D.
Mar 26, 2025
Andrew was helpful
Andrew was helpful - he had the patience to explain every step in great detail - I learned a lot from his answers.
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Brad M.
Mar 3, 2025
STAY AWAY
STAY AWAY. THE WORST. WITHHOLDING OVER $300K OF OUR FUNDS FOR NO REASON. HAVE CALLED EVERYONE. THEY DONT CARE. WE HAVE BEEN CUSTOMERS FOR YEARS AND NO ONE THERE GIVES A CRAP. CALLED CEO HENRY HEGELSON - NO RESPONSE. MAYBE TRY RESPONDING TO A CUSTOMER HENRY!
Response from BlueSnapMar 4, 2025
Brad - thank you for your patience and for working with us offline. We’re pleased that we could resolve your concerns and fully restore your account. We value your feedback and are committed to improving our communication going forward. If you have any further questions, please reach out to our Support team directly, for immediate assistance.
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Avi
Oct 22, 2024
Great support
Support is always helpful, very responsive via chat or email and gives very valuable information/solves problems very quickly. I used the support several times and they always delivered this way (and again today with Andrew).
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Roger
Oct 17, 2024
Very difficult documentation to follow
Very difficult documentation to follow. Their support team sent me in one direction. I did what they said then when all features were not working, I reached out to them and they sent me in another direction. I wasted so much time in integration.
Response from BlueSnapOct 18, 2024
Hello Roger, Despite our ongoing effort to improve and streamline the support we provide to our merchants, there may still be cases where the answer we provide is not the complete solution. In rare cases, further troubleshooting may be required for us to decipher the issue and provide the correct tools and solution needed to address the inquiry. We sincerely apologize for the confusion and frustration you experienced during your integration. We understand how valuable your time is, and we're sorry that our documentation and support didn't provide the clarity you needed. If you still have any unresolved issues, our support team is ready to assist, and we’d love to ensure that everything is working smoothly for you. Thank you for your patience, and we appreciate the opportunity to improve your experience.
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SHF
Oct 17, 2024
Their API and documentation is a mess
Their API and documentation is a mess. I cannot easily integrate with them. I was hoping for a better documentation and support from a big company such as Bluesnap.
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