BlueSnapReviews of home.bluesnap.com

Response from BlueSnapOct 2, 2024

Thank you for sharing your feedback, and we’re genuinely sorry to see you go. While we understand your frustration, please know that the decision to stop processing was not in our hands. We deeply value the four years of partnership we've had and regret that we couldn't continue processing for you. We hope that circumstances will allow us to work together again in the future. If you have any further questions, please feel free to reach out. Best regards, The BlueSnap Team

Response from BlueSnapSep 17, 2024

Dear Alex, Thank you for your feedback and for your long-standing partnership with BlueSnap over the past 15 years. We truly value the trust and collaboration we've shared throughout this time. We sincerely apologize for the disruption to your business earlier this year. Unfortunately, the closure of your account was due to a decision made by our banking partners to discontinue support for the Reseller program in your region. This decision was beyond our control, and we explored every possible option to continue processing for your account but were ultimately unable to find a suitable alternative. As part of this process, we were required to temporarily freeze your funds to cover any potential refunds or disputes, per our banking partners' policies. We understand the inconvenience this caused and regret that we this necessary procedure had such impact on your business. We are grateful for the many years of working together and hope there will be an opportunity to collaborate again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, The BlueSnap Team

Response from BlueSnapJul 8, 2024

Thank you for your feedback. At BlueSnap, our goal is to communicate effectively and create a very customer-focused journey for everyone we engage with - and we take reviews like this one very seriously. We are sorry to hear your initial impression of the sales experience with BlueSnap was not ideal – particularly with regard to meeting cancellations and associated delays. We do our best to include the appropriate team members in meetings with prospects and occasionally scheduling conflicts are something we have to work through. We appreciate your willingness to stay engaged with us after posting this review as well - we were hopeful that we would ultimately prove to be a great partner for your company. Unfortunately as we discussed, it looks like we will not be able to move forward at this time.

Response from BlueSnapApr 26, 2024

Hello, We are very sorry to hear about your experience and the confusion regarding the charge on your credit card. Please allow us to assist you in resolving this matter. BlueSnap is a payment processing platform that works with thousands of merchants globally. It’s likely that the charge you’ve noticed was made by one of our clients using our services. We are committed to helping you identify the merchant and understand the details of the transaction. To help us assist you effectively, please contact us through our support page here: Contact BlueSnap. If you could provide any additional details you have about the charge, such as the date, amount, or descriptor on your statement, that would be very helpful. We look forward to hearing from you and resolving this issue promptly. Thank you for reaching out. Best regards, The BlueSnap Team

Response from BlueSnapApr 26, 2024

At BlueSnap, we always strive to provide a seamless, transparent experience for our customers and potential customers. As a global financial tech payments company, every potential customer is subject to our underwriting and account approval guidelines that we must adhere to. Unfortunately, we were not able to move forward with approving your application. We apologize for any delays in communication and appreciate your understanding.