Holiday Inn Club VacationsReviews of holidayinnclub.com

I was contacted by Holiday Inn to join the vacation club. I usually never give a telemarketer time. Me and my wife were planning to visit Gatlinburg in January 2024. The sales guy said that we could stay 4 nights, get a bunch of hotel points, and get back my joining fee of $279. We would just need to attend a low pressure pitch about Holiday Inn properties. I asked him if it would be longer than 2 hours. He said no. I figured why not. Four nights for free and only 2 hours of my time. I called immediately after joining to book my trip. The sales guy said no problem getting Gatlinburg in January. The reservation guy said all the properties were booked until May. I went ahead and booked the trip for May. I felt a bait and switch already occurred. I asked for a refund and was denied. This got me curious so I looked up Holiday vacation Club and found overwhelming negative reviews. Consumer reports 1 out of 5 stars. Better business bureau, 1 out of 5 stars. I plan to print out many of the reviews from this site, plus the others. When the high pressure starts, I’m going to tell them “Hell No” and read back these reviews. The overall reviews from multiple internet sites show a common theme of saying one thing and not delivering. Many of the reviews state the sale pitch can last 3-6 hours. It’s not described as low pressure. Thank you all for saving me any temptation to join Holiday Inn Vacation club!! No way I get involved with a company with such awful reviews! Is there any advice on getting out of the sales pitch in 2 hours, or any thing I might need to know? I thought about cancelling the trip but don’t want this company to get my money. Further more, I’m documenting my calls and will contact the state attorney general if I’m not given my fee back, points, and free to leave after 2 hours without penalty. As agreed to by the reservation sent to me.

I purchased a vacation package 2 years ago. No any issues at that time. While I went for their mandatory tour to get 199 cash return, they disqualified me as I was in H1B status. They never mentioned about this while selling the package. This is a Fraud. So, if others also faced similar problems, let’s file a lawsuit against them. Let’s make this big class action.

I agree with some of what these other commentaries say. For us, Every time that I speak with them the points rules change. I'm talking about when you have to use the points and when they expire. Today I learned that my points that expire this year Must be used this year and Not for a reservation past Dec. 2023. I was told they were good for next year as long as I made a reservation before Dec. 2023. Not true. So, now I have to pay HI some $199 to extend those points till July1 2024. Too mad to ask if we had to actually use them before that date, But probably so. I have yet to see any actual rules for points usage, which figures since Every time that I call, I get a new rule that negates the one that I was told last time. Frustrating to say the least. I would Not recommend this time share to anyone. I would recommend an IHG card and gets point with that, because we have Never had any problems with IHG points and they Do Not expire.

never have the date open when you want to and want to send you to some other place that i would never go .

Time Share Scam!! In 2018 we were lured into this time share by manipulative business men preying on the youth. Me and my husband were just college students looking to find an affordable vacation. We received offers in the mail from Holiday Inn promising a nice weekend stay at a low price. When we arrived to the Orange Lake Property we were greeted by a crew stating we had to attend a mandatory seminar as part of our stay. We could not understand why this was mandatory, we were just looking to rest and and relax from school. We went into the class expecting to be in and out and it was a minimum of three hours that they spoke about their different properties. After the class we were led in a room with several salesmen that offered food and beverages. Despite us trying to leave they demanded that we sit and listen to them go over how we could have a lifetime access of vacations whenever we wanted for very low rates. After all the pressure me and my husband agreed to have this unlimited vacation access that was presented to us for as little as $200 a month. We were then handed off to a lady in the back with a stack load of papers for us to sign. When asked what were they far we were told so we could have access to all of their properties. Needless to say we were bamboozled. None of the terms and conditions were mentioned in any fashion. Neither were the Consumer Laws that were specifically designed by Government Regulators to protect Timeshare Purchasers at the time of sale, BEFORE they sign a contract. Government mandated warnings should include time shares are not a good investment, timeshares are not a appreciating asset for your children, timeshares are not easy to sell, consumers should not rely on hours or oral promises made by sales rep. When we attempted to plan our first vacation it was completely booked for a year. We attempted other locations as well but there was no access to this unlimited vacation we were promised. I called the company and expressed my concerns and told them I wanted to stop my payments. I did not know this at the time and of course they didn’t inform me but because I was within 10 days my account could have been closed. Instead the Representative told me the only way out was to sell my timeshare to someone. This was the first time I understood that I was locked into some sort of contract. I understood even further what had happen when I received an update on my credit, reporting I had a mortgage with Holiday Inn. I’ve had this account since 2018 and have tried rigorously to get out! Also Apparently there is some astronomical interest rate tagged along to this as well which makes paying it off completely impossible for a middle class family. This interest was never reviewed or cleared by me or my husband we didn’t even know such a thing existed with the point plan we were presented. When I review my credit report it says only 34% of the 11,000 loan has been paid and I’ve already paid nearly 8,000 not to mention the 4,000 in maintenance fees! This is complete injustice that should be investigated. You go in thinking you are buying vacation points and unbeknownst to you, you now have a mortgage! We were so young and trusting at the time. I can’t believe how this company took advantage of us. Since 2018 of opening this account and learning about the corruption I’ve never used any of their services but we are still making payments because of a hidden contract we were manipulated to sign.

I would not recommend Holiday Inn to friends or family. We have spent approximately $83k with Holiday Inn between the mortgages and maintenance fees. They NEVER prepared us for the maintenance fees going up so drastically every single year. They actually told us it would never go up, which is the heartbreaking part of it. I would have never expected a well known company like Holiday Inn to outright lie to us like they have. We have stayed at two of their locations and as recently as July of this year. The rooms are not in good condition. The maintenance fees we pay should be covering the maintenance of these resorts and I haven’t seen any proof of that based on where we’ve stayed. There was another time we were supposed to be staying in a larger unit, but we were put in a small cabin and my kids had to sleep on the floor. Making reservations anytime anywhere was another huge lie. For over 80 grand my family easily could have taken a lot more vacations in actual luxury resorts. I understand Holiday Inn isn’t exactly a luxury hotel chain to begin with, but they showed us incredible places and villas to stay in. Our ownership gets us cheap hotel rooms we could easily find for a fraction of the price. I do not see the value in this. The quality for the cost does not make sense. The customer service is not good.

These people are not honest. All they can tell me is that they stand by the position and will not help or release me. I have complained to them about the situation several times and I cannot get any direct answers. They beat around the bush and do not acknowledge any of my questions. The first time I was there I was trying to take advantage of a 3 day 2 night stay in exchange for sitting through a 90 minute meeting. When 90 minutes came around I told them I could not afford this, but they kept having me wait while they went to get a “better price” and “crunch the numbers”. I was promised maintenance fees would stay the same and I would always have the ability to schedule stays at their locations. I’ve tried scheduling stays and the dates have not been available. It is so limited I’ve had to exchange my points into IHG just so I could get partial use out of them, but I have to pay additional fees to exchange them. I went back a second time for “new owner orientation” where they were going to teach us how to get the most out of our timeshares. The orientation had nothing to do with learning to use it or showing us how to do anything. It was as if I was a brand new customer. They never mentioned a single thing about HOW to use it, it was all about the benefits of having it. The new sales rep began trying to sell me on buying more points for what I already had. When she was talking about price, it was $50 more than what I already had. She led me to believe it was only $50 more per month, not that it was an ADDITIONAL MONTHLY MORTGAGE. I now have TWO separate mortgages just to add some more points and she did not explain this in the least. Scheduling stays has not gotten any easier. I also have TWO maintenance fees now, which was also not mentioned. The cost of my loan will actually more than quadruple by the time I am done paying it and I can’t even use it. Holiday Inn hasn’t commented on any of this when I ask about it or ask for it to be canceled. They do not seem to care that I was clearly lied to and will not address it.

While the resort at Orange Lake is beautiful, the sales teams are not very helpful or willing to fulfill their job responsibilities to completion. We recently purchased some additional points. The paperwork was completed with owner names along with updated address etc. Three months later, this is still not properly set up. I have been following up daily and the final response is 'We are a sales office that complete the documents of the sale.' Apparently follow up to ensure said documents are actioned is not their responsibility. Very disappointed and cannot not will not recommend HICV Orange Lake as an investment to anyone.