HiStripsReviews of histrips.com

Response from HiStripsAug 10, 2026

Hi Annalisa, Thank you so much for taking the time to share such a thoughtful review. We’re really glad to hear you’re loving the Sleep Mask and that it’s become part of your bedtime routine. We also truly appreciate your kind words about our customer service. It means a lot to know that we were able to make the process easier, especially when the Onyx wasn’t quite the right fit for you. I’ll be sure to pass your lovely feedback along to the team. Thank you again for your support and recommendation!

Response from HiStripsAug 9, 2026

Hi Kylee, Thank you so much for your kind words! We’re thrilled to hear that Noah was able to assist you and provide quick, helpful communication throughout your experience. We truly appreciate you taking the time to share your feedback. We’ll be sure to pass your kind words along to Noah. It means a lot to our team!

Response from HiStripsAug 8, 2026

Hi Sean, Thank you so much for taking the time to leave such a thoughtful review! We're sorry to hear that the product ultimately didn't meet your expectations, but we're incredibly grateful that Felix was able to make your customer service experience a positive one. We'll absolutely make sure Felix receives your kind words and recognition. It's wonderful to hear that he took the time to listen to your concerns, explore possible solutions, and, most importantly, understand when those solutions weren't working for you rather than continuing to put you through unnecessary troubleshooting. We truly appreciate your honesty and your recognition of our support team. Even when a product isn't the right fit, we want every customer to feel heard, respected, and properly supported. Thank you again for giving HiStrips a try and for your kind words about Felix! 🙏

Response from HiStripsAug 8, 2026

Hi Cleaven, Thank you so much for taking the time to share your experience and for updating your review to 5 stars! We’re really happy to hear that our customer service team was able to listen to your concerns and help resolve the issue for you. We also appreciate your honest feedback about the silicone strap and how it can move or come loose during sleep. Feedback like this is very valuable to us, and we’ll make sure your comments are shared with our team as we continue working to improve the design and overall experience. Most importantly, we’re glad we were able to make things right for you. Thank you again for giving us the opportunity to help!

Response from HiStripsAug 8, 2026

Hi Toby, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the Onyx Band to be a quality, well-made product, and we're especially grateful for your kind words about our customer service. It means a lot to us to know that Ryan was able to provide helpful and supportive service, even though the product ultimately wasn't quite the right fit for you. We truly appreciate you giving the Onyx Band a try and, most of all, for still recommending HiStrips to others. Your feedback means a great deal to our entire team. Thank you again for your trust and support!

Response from HiStripsAug 8, 2026

Hi there, We're truly sorry to hear that the Onyx Band didn't meet your expectations, especially after giving it a full two weeks of use. We completely understand how frustrating it must have been if the vibration wasn't strong enough to wake you. Please rest assured that we're here to help and would appreciate the opportunity to make this right. Vibration sensitivity can vary from person to person, but if your unit is unusually weak or isn't functioning as expected, we'd be happy to look into it and see what solution we can offer. If you still have any details about your order, please reach out to us at [email protected] with your order number. Our support team will be happy to review the situation and assist you further. We sincerely apologize for the experience and appreciate you taking the time to share your feedback. We take comments like this seriously and will continue working to improve both our products and customer experience.

Response from HiStripsAug 7, 2026

Hi Sven, Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that ordering was easy, your delivery arrived quickly, and that setting up your Onyx Vibration Alarm only took a few minutes. It's especially great to know that it has become both your daily alarm and your everyday watch, that's exactly what we designed it for! Your recommendation means so much to our entire team, and we're truly grateful for your support. Thank you again for choosing HiStrips. We hope your Onyx Band continues to serve you well, and if you ever need anything, we're always here to help.

Response from HiStripsAug 7, 2026

Hi Tre, Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that you had a positive experience and that Felix was able to support you with empathy and understanding throughout the process. Providing caring and helpful customer service is something we truly strive for, so your kind words mean a great deal to both Felix and our entire team. We're sorry to hear you had to return one of your Onyx Alarms due to personal circumstances, but we're glad we could make the process as smooth and stress-free as possible. Thank you again for your trust and support. We truly appreciate your feedback and hope you enjoy your Onyx Alarm!