HiStrips offers the ultimate performance & recovery solutions for athletes & everyday performers. Elevate your training & sleep with our innovative products and achieve your peak potential. Live a healthier, more energized life with HiStrips.
HiStrips (histrips.com) has 610 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
histrips.com
Website
histrips.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Im still waiting for my alarm watch, i was promised 3 to 4 days delivery, now its been 10 days since i ordered from them and my package isn’t even close to being delivered.
Response from HiStripsAug 14, 2026
Hi Julian,
We’re sorry to hear about the frustration with your delivery.
We’ve already contacted you directly through email and informed you that, according to the latest tracking update, your order has been marked as delivered.
Please reply to our support email so we can assist you properly and investigate the situation with you. We’d be happy to help resolve this and make sure you receive the assistance you need.
ZU
Zubaida
Its great!!
Its great.. i would recommend an app to set the alarm for the strap or change any needed settings... but in general its an amazing and smart device.. highly recommended
Response from HiStripsAug 14, 2026
Hi Zubaida,
Thank you so much for your wonderful review and recommendation! 😊 We’re thrilled to hear that you’re enjoying the Onyx Band and find it to be an amazing and smart device.
We really appreciate your feedback about having an app for setting alarms and adjusting settings. We’ll be sure to pass this suggestion along to our product team as we continue improving the Onyx Band.
Thank you again for your support and for recommending us! 🙏
ST
Stefan
They made a good mobile red led light…
They made a good mobile red led light device in sizes of a phone. Useful, glad they did.
Response from HiStripsAug 12, 2026
Hi Stefan,
Thank you so much for your kind review! We’re glad to hear you’re enjoying the compact size and convenience of our Red light device. 😊
We really appreciate you taking the time to share your experience with us, and we’re happy to know it’s proving useful for you!
DS
DS
DO NOT ORDER FROM THEM
I would give this site and the customer service an ABSOLUTE 0 if I could.
I had to email nearly three times from two different email addresses over three days before I heard back from them. I'd made a mistake with my order and they claimed they couldn't cancel it or remove one of the items because it was being prepared. They offered me a discount to keep the item. I said I didn't want that I'd just like to cancel.
I emailed them within MINUTES of placing the order. They wrote back two days later. I received emails translated from German, weird, at 3am while they claim to have only one customer service email and being located in NYC.
My label wasn't made. My order wasn't even finished packed for nearly 2 weeks. During that time i begged them to just cancel it and they claimed they couldn't. LOL ITS NOT EVEN PACKED BRO...
I contacted the shipping company to intercept the parcel (private of course) and they were more helpful and understanding but obviously couldn't do anything.
The order was delivered and they want me to f***ing pay for a return label after BARELY responding, barely helping, and pretending to be helpless in their solutions or ability to intervene with their obvious drop shipping.
Just a hassell. It sucked ass and I'm sure the product is mid anyway.
Response from HiStripsAug 12, 2026
Hi there,
I’m truly sorry to hear about your experience, and I sincerely apologize for the frustration caused by the delayed responses and the difficulty you experienced with your order.
We take feedback like this seriously. We monitor our support emails every day, so we would really like to understand what happened in your particular case and review the communication history properly.
Our goal is to help you and resolve your issue, not leave you feeling that you had to repeatedly reach out without receiving the assistance you needed.
We’ve requested your order number and the email address used to place the order so we can locate your order and review your previous messages. Once we have those details, we’ll be able to investigate what happened with the cancellation request, the processing time, and the return situation and work toward an appropriate resolution.
Again, I’m very sorry that your experience did not meet the level of service we aim to provide. We appreciate you bringing this to our attention, and we genuinely hope we can make this right for you.
NO
Noort
The onyx vibration alarm doesn't wake…
The onyx vibration alarm doesn't wake you up. The support page isn't there to support you, its a huge url directory without any help. When you press the "contact us" button you get redirected to the top of the page again...
Response from HiStripsAug 12, 2026
Hi Noort,
We’re very sorry to hear about your experience with the Onyx Vibration Alarm and, especially, the difficulty you had trying to reach our support team.
We sincerely apologize for the issue with our Support page and the “Contact Us” button. We understand how frustrating it is to look for help and be redirected back to the top of the page instead of being able to contact someone directly. This is not the experience we want for our customers.
Please know that we are here to help and resolve your issue. For the quickest assistance, please continue communicating with us through our email support, where our team can review your order and provide personalized troubleshooting or arrange the appropriate resolution.
We also appreciate you bringing the Support page issue to our attention so it can be reviewed and corrected.
Again, we sincerely apologize for the inconvenience and frustration. We hope we have the opportunity to assist you properly and resolve your concern.
BE
besart
1 month to deliver
over a month to deliver, bad customer experience
Response from HiStripsAug 11, 2026
Hi there,
We’re truly sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it must have been to wait over a month for your order.
Please rest assured that we’re here to help and would really appreciate the opportunity to look into this and make things right.
Could you please provide your order number and the email address used for the purchase here? Once we have those details, we’ll check your order and do our best to resolve the issue in your favor.
We sincerely apologize again for the poor experience and hope we can turn this around for you.
JM
Judah M.
I have reclaimed my mornings.
The mornings are mine again. When I used an alarm on my phone I was only able to wake up for a few seconds and fall right back asleep. This watch changed my whole morning and now I can truly seize the day.
Response from HiStripsAug 10, 2026
Thank you so much for sharing this, Judah. We’re thrilled to hear that Onyx has helped you reclaim your mornings and start your days feeling more in control. That’s exactly what we hoped it would do. Wishing you many more mornings where you can truly seize the day! 🙌
CO
Consumer
Very poor quality — do not buy!
I would strongly recommend not ordering this alarm. The quality is extremely poor, and even the vibration is much weaker and slower than a normal phone vibration.
I’m also very concerned about my experience with the website. After purchasing from them, £69 was later deducted from my account without my permission. This has made me seriously concerned about how customers’ payment and card details are being handled.
Overall, I’m extremely dissatisfied with both the product and my experience with the website. I would not recommend buying from them.
Response from HiStripsAug 10, 2026
Hi there
We’re sorry to hear about your experience. We’d really appreciate the opportunity to understand what went wrong and try to turn this around for you.
If you could share your order number or email address through our request here, our support team will look into this and do our best to get things sorted for you.
We hope to hear from you soon.
