Hismith Official StoreReviews of hismith.com

This company is horrible to deal with. I placed my order Thursday night seen my email receipt Friday morning and immediately. contacted the company several times thru several methods that its the wrong item. They finally got back to me on Monday saying its too late item shipped. They lied. The tracking number showed it shipped 5 days after. Also it ships from Hong Kong, not Canada. So be prepared to get it in a month unless you pay the extra shipping. They finally agreed that I can send back the attachments and the will send me the correct ones. As soon as I received the item I emailed Edwin who was the contact there to get the shipping address to send back the wrong attachments and they instantly cut off communication. Once I received the product they just ghosted me. It's been a month and they still won't reply to me. I bought the premium machine with KlicLok and attachments and spent almost $500. The machine itself is ok, Not great but Not bad. It's over priced for what it actually is. In reality it's just a windshield wiper motor from a car with a speed control. The attachments are trash. the dildos are a piece wood or plastic with rubber over it. There is no flex or give to them at all. the only one that's any good is is the standard dildo that comes with the machine. The male cup is a joke. unless your penis is super tiny, it won't fit the cup. It's stretchy rubber but it's inside a plastic sleeve and the hole is the size of a pencil. Your penis will just push the rubber inside. It's complete trash. The only part of all this that is of any Quality is the legs, They're solid steel bars that will never break but the clamps that hold the bars together are pretty cheap. They say they have 24/7 customer service and 30 day returns. They don't have either one. If you do decide to make a $500 mistake like I did? Just buy the machine itself and get the suction cup adapter and buy your own dildos someplace else. Even the suction cup adapter is a joke. It's just a round piece of metal with a kliclok and they charge $40 for it. You can find it on Amazon for $20. Over all I think the machine itself would be a fair price at $250 if it came with the adapters, not the dildos just the adapters so you can buy your own dildos elsewhere.

Great service by Jess on chat. Very knowledgeable of product specifics and order process and placement. Jess was very patient with me taking time completing the order and answering all my questions and making adjustments to order. I haven’t received this excellent of service from any other businesses in a long time. Well done!

APP remote speed controller worked!!!!

Incredible customer service, fixed my problem right away!

So I’m not sure about others experiences with ordering from Hismith but I found their support very well. They where upfront and honest about being based in China, about risks to shipping due to the pandemic but believed there wouldn’t be delays and confirmed everything was in stock for me. Especially Jess but Edwin as well where helpful. I much preferred ordering from Hismith directly rather then through Amazon. I definitely recommend it. ....as for my purchase, it was definitely worth the investment. Take that as you will.

My inquiry was answered quickly and my problem was resolved almost immediately. I couldn't be happier with the fast turn around on my problem and am excited to have my replacement part soon. Thank you!

Hi thank you for the gift was great and will use this company again thanks Adam Frank

Edwin, the customer service representative, couldn't have done a better job. His response to any inquiry was immediate, and the resolution was always within a day. Amazing customer service!