Hismith Official StoreReviews of hismith.com

I just began ordering from HISMITH and I got to say, I’m not at all impressed and now regret most of my purchases. Where do I begin? Customer service (based out of Hong Kong) is sorely lacking… I paid a big price to have expedited shipping here to the U.S., was supposed to take about 3 days and yet an entire week went by without even getting a tracking number! They did send the order out, but it arrived 8 days later. For that “speed” and considering I spent a couple thousand dollars, I shouldn’t have paid anything!! And FYI, on Amazon, I got my first order within 2-3 days and paid zero in shipping… will never order from their website again (I only did this last time because the items weren’t all available on Amazon). Next, some of the quality of products is also lacking. I ordered their foot rest for the 4.0 s*x machine… when it arrived, I noticed the important parts that hold the foot rest onto the machine were made of cheap plastic… and one of the plastic pieces broke after only 10 mins of use. Totally unacceptable to charge us premium prices but use junky Chinese plastic for heavy duty machines! What else… the d!ldos feel cheap but are crazy expensive. Last but not least, I ordered the metal stand so that my machine can be used while I am in a bed (sits higher)… this stand which probably uses $25 of materials cost $400… why?? It also has plastic pieces mixed with metal so we’ll see how it holds up. Currently, it’s not yet put together as I took it out of the box and noticed there are no directions, parts list, nothing but a couple far away pictures on a piece of paper showing it assembled with a couple warning messages. Do you people really think a $400 product which needs assembly shouldn’t come with directions or at the very least, a QR code to see the directions online?? What a terribly managed, amateur feeling company. EDIT: Most of the positive reviews I have scrolled through are very obviously written by employees of this company… you can tell by them emphasizing their “great customer service” repeatedly, use of certain words like “kind” or “kindly” which is a word they use in their replies, and the fact that the reviews sound almost like an infomercial script… this alone makes them dishonest and not worthy of any more of my hard earned money!

I paid for expedited shipping and still waiting, also there is no tracking information.

Ordered couple items with 4-6 business days delivery estimation. One of the items was shipped from China separately without any warning and hasn't still arrived after 12 business days. Other items arrived in time.

Bought a squirting dildo for which there is no lube on the market safe for internal use, according to the guidelines on Hismith's own website. When I asked to cancel this order less than 2 hours after placing it, they refused. When I asked for a refund, they refused. Customer service lied to me multiple times about what is clearly stated on their website, despite being provided with screenshots. They also refused to answer a single question I asked. Honestly horrible experience. I feel like they just stole my money. Update: I was refunded after posting this review, so added one star. None of the other information within it has changed.

No shipment and bad customer service so far. I ordered Hismith's most expensive sex machine three days ago with a few attachments, and paid the extra cash on top of that for expedited shipping. Now, I want to clarify that their expedited shipping specifically said it would arrive between 1-4 days and was guaranteed to ship within 24 hours of placing the order. I have contacted their customer service through every option they have. I spoke to someone on chat, they said to email customer support. I emailed customer support, and they responded that they have arranged shipment and to watch the my account section got any updates. That was day two, so not only did it not ship within their stated window, it hadn't been shipped yet at all. So to review: I contacted chat, they said to email. I emailed customer service, they said to check my account for the tracking number. Day three and there are no updates, shipping numbers, or anything. So I contact chat support again, who then..oh so shockingly.... Said to email customer support... If you are a company with high priced things and a customer spends $500 on an order, the very LEAST any company should do is be able to tell you when that order will ship and when it should reasonably arrive. My next step is to try to call; but considering they say they ship from Canada-and I live in Alaska- but it's really coming from some place in Asia- I'm not expecting anyone to impress me with their people skills and actually follow through with their customers' orders.

This is now my second time making an order paying for it and still has not shipped. My first ordered I paid for expedited shipping and well after the wait wait and finally getting in touch with someone my order was shipped but no refund on my shipping. So this time I did not pay for the expedited delivery and yet I waited over a week then wrote them and they sent me a tracking number and upon checking it is still not shipped. They do have a great line of products, however if your looking to have what you want and pay for go threw somewhere else. This is a horrible handling of shipping.

DO NOT BUY!!! I ordered April 25th its now May 11th and has not even left Hong Kong yet. Customer service is terrible and they don't send a tracking number or shipment confirmation unless you ask for it. Just a terrible experience and I still don't have my machine or know if and when I will get it. I will update once I actually get my machine. EDITED TO ADD i recieved my machine but after messaging them with a question about one of the attachments they sent me the same generic message they sent the entire time I had been asking about my order instead of actually reading what I wrote they sent me my tracking number again with the same message they sent when I was asking where my package was. Still wouldn't buy from them but I'll give it 2 stars because I did eventually get my package.

I dont know. I haven haven't received $hit yet