Hismith Official StoreReviews of hismith.com

After receiving my order We put it through its paces and found a weak link in the system. The company gratefully sent us out a replacement part at no cost to me. Great customer service!

I recieved my package today and one of the items I ordered was not the correct one I needed! I notified them through email regarding the issue. I did not expect such wonderful customer service in response! I am BIG on customer care and this company surpassed that for sure. I was sent out a replacement part immediately and the representative was overly helpful.

Sometimes you don't want something you order and you hope to God that the company will take it back, and they did. I did retract my order within 15 minutes, so keep that mind. But totally understanding!

I ordered this from China (am in Florida) during the Pandemic. I discovered that this greatly affected delivery time, plus there was a mistake in the product delivered. But all was resolved at no cost to me! In fact, they kept with me every step of the way until everything was resolved. I so appreciate their steadfastness in customer service!

The courier got the wrong address and the chat line was brilliant, they sorted it out within 24 hours, well done. The assembly of the machine is really easy, well documented and easy to follow pictures, make sure that you do not get the wires mixed up with the mechanism as they will be eaten, but that is not a problem. Solid parts and great control over the speed and the attachments are too much, fantastic, better than what I had imagined. Thank you for an excellent product and customer service.

The machine I purchased works great! My only problem is that both of the screws to adjust the direction it goes does not work. Other than that the customer service was fine and I appreciate the help given when needed. As well as, the good customer service and providing with equipment whenever there is any issue with my machine. Thanks Edwin!

Customer service was EXCELLENT, I worked with Edwin. The reason this review is not 5 stars has more to do with company policy/ website design than customer service. The machine and working attachments I purchased are working great however I have not had a chance to use them too much yet so I don't know about their longevity. But so far so good! Pros: -I did receive a customer service response EVERY TIME I reached out. It is not 24/7 support but within a few days at most there was always a response. I usually received a response within 24 hours or less (I had a lot of questions). -Customer service was friendly and knowledgeable. All recommendations/advice I received through customer service were correct (I had purchased three adapters with my machine/attachments, two adapters I purchased based on website description that did not work with purchased machine and one adapter purchased based on customer service recommendation that was a correct one). -I did have an issue with my machine that allowed it to function correctly but was an inconvenience, a partial refund was issued. * See edit below * -I did have an issue with two attachments being wrong one sent/not working that were quickly resolved after reaching out to customer service. * See edit below * Cons: -An item I ordered was out of stock so not shipped with original order. I prefer the website to be set up to acknowledge this so that I am aware of this before I receive my shipment. Once I reached out to customer service about the missing item it was back in stock again and they are going to ship the item. -The website descriptions can be misleading and at times wrong... I had purchased adapters for a machine/attachments based on the specifications listed on the website that turned out not to be required. A way to avoid this is to talk with customer service beforehand about everything and not to assume the website specifications are correct. DO NOT PURCHASE IF YOU ARE NOT SURE because even if you have proof that listed website specifications were incorrect it may be difficult or not possible to get a refund. * Edit: If customer service indicated you would be receiving any form of refund be sure to follow up that money was actually refunded. I did not do so until a month or two later and despite having email evidence from customer service that I would receive a partial refund I did not actually receive the refund until after I set up a dispute through Paypal... once Paypal was involved I received the original agreed partial refund promptly. I am still leaving review at 4 stars because I would purchase products again, however especially for first time buyers I would strongly recommend checking every product you decide to purchase through customer service to ensure it is what you want. This may be a lengthy process due to different time zones and turn-around times with communication (as stated earlier support is not 24/7).

I was interested in their products, but somewhat skeptical about purchasing. After ordering and paying for expedited shipping then not receiving the product for 10 days I emailed their customer service department. I received a prompt email in return showing the shipping and tracking information. It had been shipped expedited the day after I had ordered. The hold up was caused by the shipping company, DHL, and Covid 19. My wife and I have been very happy with the product. It is very well constructed and works as advertised. It has added some new fun to a couple married for over 49 years. We would highly recommend Hismith, and their customer service department and their products to anyone interested in their products. H from TN