Hismith Official StoreReviews of hismith.com

no reply from customer service, no reply from webmaster, no reply from chat, I need shipping confirmation or a refund. very upset.

Good product, good customer support. Only wish is that the thrust arm had a bit more support as the engine losses power under weight. Maybe add some bearings around the hole the arm you screw in goes through. It would improve the efficiency and torque at lower speeds.

I received fast service. Jess helped me in what I needed. I liked her service 😁 👍good job I'm a happy customer now

Received the product, used it once and now it won't turn off, it's stuck on hi-speed, tried contacting them via the web site, the web form is broken, emailed them twice @ service-at-hismith.co.uk, no reply. Very disappointing for a company selling a premium product.

The hismith premium machine and customer service are outstanding. Worth every penny and would recommend them any time. After purchasing and different brand 6 mths ago, not only a waste of money but very disappointed. This purchase was a excellent one. Thank you!

Customer service replied quickly and was very helpful.

Really excited about receiving my Hismith machine! Had a bad experience with an "American" vendor and had to start all over again. So far the buying experience has been WAY better, but have not received my machine just yet. Will update this review to 5 stars if things go as planned :D.

I've been thinking about ordering one of these for years after seeing it at a show in Vegas. I just purchased one tonight and made a small mistake during ordering. Instantly, someone was able to help me fix it at no cost. I really love how fast they responded. Also, their website is super helpful with lots of videos and blog links to pick out exactly what you need. It's a big purchase you can't really chat to other about, so it's nice having lots of demos.