Hismith Official StoreReviews of hismith.com

Jess was fast prompt an excellent address my concerns immediately great customer service

Very easy website to use. Chatted with "Jess" a half dozen times while placing my order(s). She was very helpful and gave quick responses to my detailed questions. Glad I ordered directly here instead of Amazon or eBay...maybe save a few dollars over there, but you get no assistance or customer service with them....and much faster shipping here. Thanks Jess! - Marc, California

No shipment and bad customer service so far. I ordered Hismith's most expensive sex machine three days ago with a few attachments, and paid the extra cash on top of that for expedited shipping. Now, I want to clarify that their expedited shipping specifically said it would arrive between 1-4 days and was guaranteed to ship within 24 hours of placing the order. I have contacted their customer service through every option they have. I spoke to someone on chat, they said to email customer support. I emailed customer support, and they responded that they have arranged shipment and to watch the my account section got any updates. That was day two, so not only did it not ship within their stated window, it hadn't been shipped yet at all. So to review: I contacted chat, they said to email. I emailed customer service, they said to check my account for the tracking number. Day three and there are no updates, shipping numbers, or anything. So I contact chat support again, who then..oh so shockingly.... Said to email customer support... If you are a company with high priced things and a customer spends $500 on an order, the very LEAST any company should do is be able to tell you when that order will ship and when it should reasonably arrive. My next step is to try to call; but considering they say they ship from Canada-and I live in Alaska- but it's really coming from some place in Asia- I'm not expecting anyone to impress me with their people skills and actually follow through with their customers' orders.

I was a little concerned about placing this order for this amount of money without being able to see it or talk to an individual person, but I must say the product came from across the World in less than 2 weeks and is better than expected. Customer service and packaging was superior and the product is smooth and quiet in operation. I recommend this product for anyone who is looking to enlighten their bedroom experience, and for those concerned about dealing with international industry all I can say is good luck finding alternative that can compete with this product. Very satisfied with Hismith premium machine, well worth the money and they are on top of their game with customer service.

Edwin was super helpful with getting my package shipped out quickly!

I had some issues with shipping jess saved me i will keep you posted but so far 5 stars !!! thank you Hismith for the incredible customer service =]

This is now my second time making an order paying for it and still has not shipped. My first ordered I paid for expedited shipping and well after the wait wait and finally getting in touch with someone my order was shipped but no refund on my shipping. So this time I did not pay for the expedited delivery and yet I waited over a week then wrote them and they sent me a tracking number and upon checking it is still not shipped. They do have a great line of products, however if your looking to have what you want and pay for go threw somewhere else. This is a horrible handling of shipping.

Wanted to share this review with anyone wanting to purchase a great product from a company with amazing customer service. My gf and I were researching and debating on what product to consider. And after all the reviews online. It always came back to this site and their products. And not only is the product amazing. But the customer service was beyond exceptional. As they helped me walk through what product was best for us. And helped us every step of the way to ensure we were going to be happy with attachments and the machine. Would definitely recommend the site. The company and their products. Top notch everything. :) thanks again Hismith.