Hidden ForeverReviews of hiddenforever.com

Never received my item and no one ever returns my requests for info. Wasted time and money .

Ordered a necklace for my best friend after the loss of her sister . Absolutely disgusted with the product … the picture is upside down and too small (loads of white around the outside …. They took insurance off me without asking so got that refunded … what a shame I didn’t keep the insurance as I bet I don’t get a replacement or a refund !

The worst company I have ever encountered! Paid £59 for a necklace to tarnish in only two days. Requested a replacement 22/05/2024 and still waiting, they never respond when you ask for refund!

My necklace was ordered for Mothers Day - it was lovely but after a month became tarnished and the gems fell out. I contact CS and they agreed to send a replacement. What they sent was very similar but not the same. It took me 2 weeks to get them to understand the difference and they agreed to send out yet another replacement. This arrived and it’s wrong again! Now they won’t respond to emails or instagram messages. I would not recommend this company to anyone. The quality is awful and they are completely incompetent.

My beautiful necklace was just as I ordered - perfect! I have recommended Hidden Forever to my family and friends and will be happy to order from them again.

Don’t bother! I received no information about shipping once I ordered the item ans a birthday gift for my daughter. The item never arrived. This company is just another scam and I have reported them.

Awful experience. Awful customer service. The gift I ordered was "delivered" to me in a completely empty box; I have no clue where the actual gift is (presumably it was never made by Hidden Forever). I've now sent four emails to Hidden Forever (I didn't even receive a return email from HF until after my third attempt to contact them). The customer service rep that emailed me asked for proof that the gift was not received (how TF does she expect that happen). I have no indication from them as to whether they are actually going to ship the gift I purchased or not. I've disputed all charges with my CC company and will never order, nor recommend HF, again. Edit: HF has been in contact with me stating this issue will be remedied. I’m still waiting for shipping confirmation of my order, but at least I’ve made contact with the company. I will update again once I receive the gift I ordered. Edit (part 2): After close to three weeks of back and forth with HF I have finally received the gift I ordered. Once I had the attention of the company the customer service was good. It was frustrating how long it took to receive a response, but the issue was eventually remedied.

Avoid. Still has not yet arrived and the tracking information suggests it took 4 days to pack the item and has now been a further 4 days waiting for someone to pick it up. Customer service do not respond. Avoid this company