Jocelyne T.
Missing a necklace from my order
I have emailed you twice in regards to my order and no update. While the tracker says “ order ready to ship” and I ordered 12/2. I got one necklace but I am now missing a second one and it was supposed to be a Christmas gift. I ordered a set of 2.Would really appreciate hearing from someone back and either get my second necklace or get a refund. I even messaged you guys on instagram. Order HF # 10918 Quick update as I am writing this: got a response back and they are asking me for proof of a missing item. How am I supposed to offer proof of something I don’t have? All I want is my order to be done right and now it wont be there on time to be under the Christmas tree :(
Response from Hidden ForeverDec 19, 2024
Hello Jocelyne, Please check your email. Thank you! **Hi Jocelyne, The 2nd item was already processed for reshipment. We apologise for the inconvenience and thank you for your understanding.




