Hidden ForeverReviews of hiddenforever.com

The necklace arrived in a timely fashion - the packaging was good. The image inside was a little scratched up, but the gift was still well received by my friend. However, it's only been three weeks and the chain has already broken - I'm a bit disappointed by the quality given the price! Edit: I have to mention that their customer service is fantastic. It is very nice to see that they care about customer satisfaction - Maria reached out to me and kindly found a solution for the broken necklace. I did not expect such a proactive response, and I would consider ordering from them again

Great customer service.

The jewelry itself was nice but the pic wasn't real clear & it should just fit the circle when u look in it, not have to look up & down with your eyes.

I ordered a angel projection ornament for my mum for Christmas, in memory of her late mother who passed this year and it was to be her first Christmas without her. Unfortunately despite being told that the gift would arrive in time for Christmas, it arrived on December 30th. Although late, I can appreciate that the festive period can be extremely busy in terms of deliveries and sometimes out of the sellers control. I was just disappointed that they didn't contact me to explain the timeframe they guaranteed wasn't doable, as appreciate this has probably been an issue for other customers (whether theirs or couriers fault) so probably best they don't put delivery dates on checkout! That said, the customer support team were incredibly apologetic and have been very helpful in trying to find a resolution (as the item also arrived slightly wrong) but my mum still loved it! Very meaningful and treasurable gifts.

I placed an order on Dec 19th understanding that with the holidays this company could be backed up.. I waited for any type of update regarding my order for a week or so and after NOTHING at all Ive reached out to them three times via email with no response and now when I type in my order number on their site for tracking their site tells me that there is no order found with that order number Edit: Maria emailed me a ACI tracking number that does not work.. I feel like I’m on an island all alone wondering the status of my order and when it’s going to arrive or even if it’s coming at all. I will be happy to change my rating if the customer service was better but Maria’s email gave me just as much information as I started with.. Edit pt2: Maria reached back out apologizing for the mix up in tracking numbers and went over and beyond to make sure this situation was taken care of. Honest review: when initially purchasing this gift I was weary as there were a TON of terrible customer reviews. After reading through a bunch of them it just made me panic even more. Hidden forever emailed me my order confirmation and after that the details were a bit spotty as I never got a true delivery date to begin with. I reached out to the company a few times and found that they have an AI automated response to whatever you email them. While this can make it seem like there is good customer service by being replied to in a timely manner the response AI generated just left me more confused then when I started. After reaching out to the company through this post I was able to get in contact with a real person who went over and beyond to help me and give me the most updated information on my order. Overall I think the stressfulness was added due to the holiday season but ultimately this is a legitimate company and they do have amazing customer service when you get a human and not AI. I would recommend this company to anyone looking for a thoughtful present for a loved one keeping in mind it takes about 2- 2 1/2 weeks standard to receive your package.

Hi I don’t want to rate you unfairly as I understand Christmas time is complete madness, I ordered a necklace on the 17th December and I know I won’t have it just yet but my only issue is I haven’t received a confirmation email so just getting a little worried my order may have got lost in the Xmas rush, I’d love to hear from you guys soon Kind regards Daniel Bardsley

The necklace I ordered is absolutely beautiful! Although hidden forever did respond to my emails promptly, I did have difficulty with delivery so my advice would be to order far in advance!

I ordered a necklace for a Christmas gift at the end of November. Even if it was delivered a week later (probably there were some delivery problems due to the holidays) I'm satisfied with their service. They supported me when I asked about the shipping problems and the necklace is awesome, a welcome and original gift. Good value for money but I would pay a little more for a faster shipping.