Hidden ForeverReviews of hiddenforever.com

I ordered a necklace for a Christmas gift at the end of November. Even if it was delivered a week later (probably there were some delivery problems due to the holidays) I'm satisfied with their service. They supported me when I asked about the shipping problems and the necklace is awesome, a welcome and original gift. Good value for money but I would pay a little more for a faster shipping.

Ordered a pair of earrings on the 2nd of December as a Christmas gift, contacted them on the 15th to get an update,was told on the 16th that they just needed to be shipped. It is now the 29th, Christmas has come and gone. Contacted them on the 27th again for them to tell me they would look into it. Had an email on the 28th with a tracking number that stated the package was still yet to be picked up from the sender. I'm now doubtful the Christmas gift will even show up before the new year. On what planet does it take almost 2 weeks between a product being made and getting it shipped out?! To top it off the most recent email I received states my parcel was sent out "on time" Will not order from this company again and wish I had read reviews before I had and used a different, more professional company. EDIT: The company have since tried to flag my review as a false review, leading me to be required to prove with emails that I had in fact purchased something from them. Personally I think this speaks volumes about the company as they reply to the "5 star reviews" (which I'm dubious as to the credibility of myself after the experience I received) but any negative ones they claim are false. Avoid this company at all costs, do some research and find a company that are honest and reliable.

Ordered a necklace on Black Friday so took less than 3 weeks to arrive which is good regarding the current situation. The quality of the photo is perfect, cannot fault it at all. The necklace itself is beautiful, stainless steel and seems high quality. Can’t wait for my girlfriend to receive this on Christmas as I’m confident she will be as impressed as I am. I 100% recommend buying a product from these!

The actual part of the bracelet with the photo is very good, bit disappointed with the quality of the hooks either side of the photo projection and the actual bracelet part as it wasn't exactly cheap and it doesn't match the picture on the website. Based on this I don't expect the bracelet to last long if it was to be worn daily but it will be a nice gift. Delivery took 3.5 weeks from date of order, no tracking or dispatch info was received so the radio silence was a bit frustrating.

Absolutely furious!!! Placed order in October to be told it was processed and would ha e within 10 days.....still waiting and this was for a special birthday gift. I've tried to track one order confirmation and the link is no longer. I've emailed about 5 times and still bo response

I placed the order 7 weeks ago for 4 pieces, 3 of the occasions have past. I had to do the work myself to discover the package was lost in the mail. Projection Jewels then said they normally charge for replacements ... which I don't believe is even legal when I didn't receive the order?! I was then promised a replacement which would be put out for delivery by the 9th November and I haven't had confirmation my order has been posted. I've contacted them but the service and communication has been unbelievably poor.

I needed a Waylon Jennings flag for a birthday present. When the flag came it had been printed in portrait and not landscape, my fault as I had not stipulated. They re-ordered another flag for me, free of charge. Excellent communication and customer service throughout. Thanks Nette, for your great support.

Customer service is non existent. Emailed 3 days ago and still had no reply. Avoid at all cost!