Jason S.
Completely incompetent
On April 25th I ordered my wife an engraved pendant with our son’s name, birth date, birth weight and birth time with a picture of my wife and him locking eyes for the first time. What I got instead was a heart with the word mom in it…. Nothing close to what was ordered so I was already frustrated because this is my wife’s first Mother’s Day and the gift is wrong. I reached out to customer service and they agreed that they messed up and told me they would get me a replacement with what was originally ordered. A week goes by with zero updates…so I reach out again and they tell me I basically got put on the back burner because they had an influx of orders. This company is an absolute joke. Do yourselves a favor and go literally anywhere else with your money.




