Hibbett SportsReviews of hibbett.com

Zero stars!! Ordered shoes 12/4. Confirmation of ordering and shipping 12/5. Except they never shipped. Tracking stops at label created 12/5. Filed a claim a week ago with no response. Called Hibbett today and they won’t resend or refund my order. Said nothing they can do and that it’s out of their hands now. I just need to wait until some 3rd part company reviews my claim!

Totally Ignored I visited the valley station store on 12-22-20. I was ignored by all 3 male employees in the store. I'm a African American female. Two white customers came in the store and they were greeted warmly and ask if they needed help. I wondered why I was not greeted the same way as the other customers. I went to footlocker and purchased 3 pairs of shoes for grandkids. I will not spend another dime in that store in the future!

If I could leave 0 stars I would. I got an email that said my order has shipped back on Dec 12th. On Dec 20th I called customer service to see what the hold up was on my order and they said there was no reason. It just hasn’t made it to the carrier yet to be shipped. It is now 10:30pm Dec 22 and the delivery status still says the shipping facility has not received package from the seller yet. This is freaking ridiculous. I most CERTAINLY will not be doing business with them again.

It's a negative for me! Definitely -5 stars... Please don't waste your time. Order a shirt on December 7th. Received confirmation the 9th. Everything was going great. 10 days came & went, tracking is saying it hasn't been shipped. Waiting for the claim to be reviewed. Out of a gift and money. Upset with myself because I didn't read the reviews.

There needs to be a no star choice for this place. Same problem as everyone else. I won the online raffle for the Jordan 11 preschool and haven’t received nothing. No shoe or refund. I got an email that said,"Your order has been shipped. The tracking label number was legit, but the shoe never made it to USPS. I filed a claim with their so called free insurance they give you and never hear back from them. I will definitely file a complaint with the BBB. The sad part about it, this is a gift for my child for Christmas.

Don't shop here. My son entered the contest to get the new Jordan's put on hold for us until 12:00. He received emails and text messages saying he won and to pick up his jordans by 12. We went to southland mall to pick them up and they sold his jordans before we got there and we came before 12. I hate this place the employees are rude and unprofessional. I will never shop here again.

They should not have a delivery option for they are not capable of covering that side of there business services. There process is extremely embarrassing. Just think about it! your buying shoes that cost a pretty penny and they offer you reg postage. There insurance system that they add on to (select items )is a joke( Route) . 10 days Now still waiting for shoes? They say mam wait another 3 to 5 days and call back. Are we really serious here? So unless u purchase directly in the store don't rely on their process for shipping and handling. Child like Management as well. It sounded like they were reading from a manual or u tube video😂 on learning how to deal with situation with customers and delivery.

Do not order from Hibbett City Gear. They are scammers. Never received my shoes. Tracking number didn’t work, order number was invalid. When I call their customer service number, it disconnects after it says “transferring to an agent”. Same with their online chat option. It never directs you to an agent. I have filed a claim with PayPal to get my money back .