tracy L.
An Accepted Order Cost Me the Chance to Buy Elsewhere
I rarely leave negative reviews, but I’m still incredibly disappointed with how Hibbett handled my order for the limited-release Sophie Cunningham adidas shoes. I completely understand that highly anticipated shoes sell out quickly. That isn’t my complaint. I was ready when the shoes were released, placed my order immediately, and Hibbett accepted and confirmed it. Naturally, I believed I had successfully purchased the shoes, so I stopped trying to buy them elsewhere. At that point, I still could have attempted to purchase them from another retailer carrying the release. Instead, only after that opportunity had passed did I learn that Hibbett could not fulfill my order. That is what makes this so frustrating. Had the shoes simply shown as sold out when I attempted to purchase them, I would have been disappointed, but I would have understood. Instead, Hibbett’s inventory/order system allowed me to complete a purchase for merchandise they ultimately could not provide, and in doing so effectively cost me the opportunity to obtain the shoes somewhere else. For a limited release, inventory accuracy and timely order confirmation matter tremendously. Customers are making purchasing decisions within minutes, sometimes seconds. An accepted order shouldn’t create a false sense that an item has been secured when it hasn’t. I hope Hibbett reviews how limited-release inventory is allocated and how quickly customers are notified when an order cannot actually be fulfilled. This was a shoe I was genuinely excited about, and unfortunately the way this order was handled turned that excitement into a very disappointing customer experience.