Hibbett SportsReviews of hibbett.com

Worse service ever never ordering from this place again no type of help on the phone orders a 4 size toddler got sent a 4 size jr big difference customer service was no dam help now I have to mail back and wait for a refund

ZERO STARS!! I placed a Ready in 90 minutes order for a pair of shoes that were needed that night only to be told by the store that they did not have the size I needed and that I would have to call customer service in order to cancel the order. When I spoke with customer service I was told that since it had been over an hour since I placed the order they would have to submit a cancelation request in order to cancel the order and that I would receive an email in 24 hours with the cancelation number. I spoke with customer service on December 31st because it had been 24 hours and I had not received the email. At this time, I was told that the order was canceled and that I should see the refund within 3-5 days.I thought that was the end of this process, but no! On January 2nd I received an email from Hibbett that stated that my order is shipping. I called customer service once again and was told by Diane that she did everything right and that all she can do at that time was submit another cancelation request which would take another 24-48 hours. I also called this morning, because at this point I just want my money back, to be told by the representative that she does not see any correspondence from me calling after the 30th and that there isn't a way for Hibbett to guarantee the order will be canceled before it shipped and that there isn't an ETA as to when I would receive a refund. I don't want the shoes, I just want my $220 back without having to drive an hour out of my way to process a return for an item I canceled. Foot Locker gave me excellent customer service December 30th when I could not get the shoes from Hibbett!! Absolutely the worst customer service I've ever received!!

Do not order from these people. I order some clothes on Dec 10th and tracking shows it was suppose to arrive by Dec 16th, never arrived. I call Hibbett on Dec 22nd, they said it was lost in shipping said post office was suppose to give to ups to deliver. She said they will send me a coupon and do an investigation. I called today, representative said no record of previous call. I spent $100 and still have nothing. I have been shopping with these people for years. I will never order anything else again and im contacting the Better Business Bureau next.

If I could give ZERO stars, I would too. This is absolutely THE WORST company I have ever dealt with for customer service. I got an early start on holiday shopping due to the pandemic. I am a couple days past the return window because of this, and they are unwilling to budge. EVERY other company I have ordered from—literally EVERY single one—extends its holiday return policy. This is the one present my son was really looking forward to. Now he has a $100 pair of sneakers that don’t fit. Thank you for helping to make this holiday so special, Hibbett. Unbelievable!!!! Never shop here!!!!

i went there and this women named haley was supper nice and understanding. she was really helpful. but the other guy working didn't have a mask on.

I will never order or buy anything else from Hibbett Sports!! I ordered my child some shoes for Christmas on the 17th...an my order just now getting processed on the 29th. When on the website it’s clearly said order before the 20th an your package will be delivered before the 25th....

Purchased pants and a t shirt, they sent the pants with the alarm store tag told me i have to return the pants (mail back no store in my state) and order purchase again lol like really that’s your only solution? Now im still waiting on my refund and its been over a month , spoke with a rep for refund and still have yet to receive my refund.. 0 stars would’ve been more appropriate

Absolutely the worst company to deal with. Ordered a gift a few weeks before Christmas.. paid extra for shipping to ensure that I received it in time.. never did. Chatted with a “team member” who was absolutely no help! I ended up having to file a claim with their insurance company! It seems like that type of thing happens often. Would definitely recommend ordering elsewhere.