Hibbett SportsReviews of hibbett.com

If I could choose no stars that is what it would be. I placed order for two pairs of shoes from Hibbetts as usual for my grandsons. I noticed in confirmation email a pair was wrong size. I called and was treated horribly by 3 middle eastern customer service reps. They spoke very condescending to me which is very frustrating. The company policy of no modification after an hour is a disservice to returning customers. The only options are cancellation or ship back after you receive items. I have had to ship shoes back to them before and thought oh maybe they are not so bad, however I was wrong it was WORST experience ever I will now close my account and disconnect my Nike account from Hibbett’s. What a joke. The enemy really is inside. Good luck spend your money with The competitors, Di ck’s, Nike, Finish Line, Champs or Footlocker.

DO NOT ORDER ONLINE U WILL NEVER RECEIVE IT ON TIME HELL OR EVER RECEIVE. Then u have to call and speak to non English speaking business over in Guam. They never know where ur order is. Ordered Jan 22 still no shoes.

Cant even buy anything on the app since it always thinks im a bot and glitches out when i try to confirm im not. Literally letting money walk away. Now nobody can buy anything lol cuz the dumb software. Im sure Finishline or JD would like me to spend money with them without being acused of being a bot just for trying to purchase some jordans

Running shoes listed online with a sale price. I ordered & received an order confirmation. Then I received a notice that my order was cancelled & the price increased.

I felt like narrowly escaped some calamity after receiving the last of two refunds from them. Horrible experience for online shopping for sure! I share other reviewers about Hibbett.com return/refund long time lines. I returned two pairs of track field shoes in one package because of fitting issue. Waited 9 days no trace of refund so called them, the rep put on an escalation, but found out later only one pair was refunded. Called again and after another escalation I got money back. What I don’t understand is 1) Why 9 days after they received merch and no refund was issued; 2) after called them why only issue refund for one pair when they had both pairs sitting in their warehouse? It made me think had I not called, no refund would have ever been issued. Very questionable unethical business practices with this vendor. Would not use them in the future.

Placed an order 12 days ahead of when the item was needed, it was supposed to be here within 10 days. It looks like the product was sent out for shipping and never moved after that. When I called customer service, she said she'll submit a claim. I could do that myself, I wanted to know what happened and re-order the product. Customer service can't re-order the product, but I will get an email letting me know when I'll get my money back for the product they failed to send. So they took my money, held onto it and the product and can't re-order for me while I'm on the phone. I had to re-order, pay again and now wait again. Hope the kid likes the picture of the hoodie he wanted for his bday! I won't be ordering anything else from Hibbetts. The boy was nice at the Joplin, MO store I called hoping to find the hoodie in stock. He actually went out and looked to see what hoodies they have available for children.

I will not be shopping here any longer. I have been waiting on an item over a month. It’s stuck in transit and they will not refund my money. I will not recommend this place to anyone.

I ordered 2 pairs of sneakers. I returned them in the same box they were shipped to me. I only got a refund for 1 pair of sneakers. The other pair are just sitting in the warehouse somewhere. No one notified me to tell me that when sending then back I should have used 2 different shipping labels. When speaking with Eric (customer service) the day I shipped the sneakers back he said as long as I have the order number I will be fine. I'm out of money/nor was the second pair sent back to me. Where is the honesty in this company. I don't have money to give away or waste.