Hibbett SportsReviews of hibbett.com

This is by far the most absolute worst company I’ve ordered from online! EVER!! They delivered the wrong item to me. I ordered Two pairs of KIDS shoes, Jordan 12s in October 2024…yet received a pair of all white men Air Force ones.Was instructed to go to the store to return. They gave me complete hell at the store but finally took the incorrect item back. I’m still without my kids shoes. Received partial refund, the price of the men shoe which was about the same as one of the kids sneakers…been trying since October to get remaining balance refunded. Now I’m being told since it’s past 60 days. They can’t do anything to resolve it. I’ve sent several emails since October and called only to be told it’s being escalated.

We placed an order at the store and over waited two weeks for an order that was clearly lost in transit through their cheap shipping method "USPS". Contacted "customer no-service" and was told that I would need to wait another two weeks (10 days) until after the last transit update on the USPS website before I could even file a claim! What a joke! You take customers' money and expect them to wait over a month (30 days) before they can expect their product or request a refund! This is a "piss poor" policy and I would not recommend purchasing anything from Hibbetts where it needs to be shipped to your home!

In the past I have spent lots of money with Hibbett/City Gear. Recently I ordered 2 sweatsuits on January 5th 2025 & then another sweatsuit on January 8th 2025. These particular items were being shipped from their warehouse in Cincinnati Ohio!! It's now January 17th & I haven't received my orders!! I spoke to a customer service representative & a manager & all they can do is tell me that they can send me a refund in 4 to 7 business days after they took my money 4 minutes after I placed my order!! I was a very good customer & they lost me!! I will never buy another item from this company. When I was on the phone with the manager he should've offered me something for my inconvenience!! But he didn't, so I'm done!!

Poor customer service at store 833 Gallup, NM. Associate very unprofessional and had no professionalism to sale any product.

Ordered Nike socks and they left the store security tag on it!

Review for Hibbett Sports I had a very disappointing experience with Hibbett Sports. I purchased two pairs of tennis shoes, but one pair was never sent. Instead, I received a note saying the shoes were out of stock and that I needed to call to request a credit. I called multiple times, but the credit was never issued. I had to dispute the charge with my credit card company, and they are still working on resolving the issue. For the second pair of shoes, they were too big for my child, so I returned them. I have confirmation that Hibbett Sports received the return on December 31, 2024. However, as of today, January 7, 2025, I still have not received the credit. When I contacted them, they said I needed to wait additional days, which is unacceptable. This entire experience has been frustrating and unacceptable. I expected better service and accountability from Hibbett Sports.

Ordered numerous shoes and clothes from Hibbett-not as gifts just purchases thankfully. Ordered sneakers on the 14th shipped on 16th- sat in a hub with no scans from the 18th to the 26th before being picked up by USPS and delivered on the 27th. They don’t tell you upon ordering that they hand off your purchases for last mile (smartpost-google it) to be delivered by USPS so if your item arrives at the hub after the trailer pickup on Saturday it will sit there until the next week when another trailer is picked up from the depot. Im still waiting on a pair of shoes I ordered 12/21 (it’s 1/2) from 12/23-12/30(7 days) no scans sitting in depot since then no scans no idea when it’ll move again. I’ll never buy an item from them again. $$$ on items shipped and handed off like trash taking weeks at a time to get to me. No thanks

Placed an order and never received it. They wanted me to place an order again to receive the product which I never received. They said they would just refund me instead of trying to make my order right. What a POS company