Hibbett SportsReviews of hibbett.com

Hibbett Sports is TRASH for how they handled my recent order. I had an emergency come up and simply needed to change the pickup person—something any reasonable company should be able to handle, especially in 2025. But nope, they refused. No flexibility, no empathy, just a robotic “policy” that completely ignores real life situations. I’ve dealt with plenty of retailers and this was by far the most frustrating and insensitive experience I’ve had. Emergencies happen. Life happens. But apparently, Hibbett doesn’t care as long as they stick to their outdated script. If you ever think about using store pickup, don’t. And honestly, just shop somewhere else. There are too many companies out here that actually care about their customers and are willing to help when things don’t go perfectly. Hibbett is clearly not one of them.

Terrible spent 1000s of dollars here to get treated badly. Can’t find your package don’t have nothing to tell you but they apologize.

They cancelled the order without notice and when we call customer service- they said they found intent to resell. When asked for evidence- they said nothing else will be shared. Seems like a sham company. It was a birthday gift and very disappointed.

I ordered two pairs of shoes 3/31/2025. The first pair came in the incorrect size. Called customer service who advised I would need to send them back and I would receive a refund when they receive them. I asked if they could send out the correct size and was told no, I had to reorder on my own. Here we are 4/10/2025 and the second pair STILL says shipping label created and awaiting courier pick up. I called to request a refund just to be told I have to wait 3-5 days for them to conduct their investigation before a refund is processed! I WILL NEVER RECOMMEND NOR ORDER FROM THIS SUBPAR COMPANY AGAIN! I try to support the smaller businesses and this is the type of service you receive!!! I would give negative stars if it was an option because the one star is undeserving.

I am one of the many who also received a tracking number for USPS and the package never moved. Had to go out of my way to call USPS local office, 1800 number and no one has an answer to where the package is. I wish I would've read all these reviews before purchasing and now the shoes are sold out. The company makes you wait 10 business days before you can file a claim to get a refund. This company needs to do something about this ongoing issue.

Definitely received fake Jordan's from this store. I've literally never seen worse quality.

Tenecia was fantastic in your Destin Fl store..SHE WENT ABOVE and beyond with excellent customer service .Her product knowledge is on point..She brought out multiple sizes ensuring a proper fit..we DIDN'T have to ask..She just did it..I hope hibbett shoes knows just how valuable she is as an employee..

Tenecia was a wonderful employee very helpful good personality very great worker highly recommend stopping by for great deals and great wear