HereSpa is a premier wellness and beauty service provider dedicated to enhancing well-being through personalized at-home and in-office treatments. Our expert team offers a range of services, including therapeutic massages, beauty treatments, and wellness consultations, all tailored to meet individual needs. At HereSpa, we prioritize convenience and luxury, bringing top-tier spa experiences directly to our clients' doorsteps, ensuring relaxation and rejuvenation in the comfort of their own spaces.
HereSpa (herespa.com) has 117 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
herespa.com
Website
herespa.com
Category
Salons & Clinics
Location
Atlanta
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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We will be repeat customers due to Trinity's kindness, expertise, and incredibly hard work today. My precious Mom is an elderly hospice patient with many special needs and requests. Today, she was also suffering from severe confusion. Trinity turned it all around and made what began as a nightmare of a day into a joyful and fun experience. Mom loves her haircut and style, and Trinity kept her cool and brought some much needed pampering to my sweet Mama. I'm sure her patience was tested, although she never showed it. She brought music and fun, and I'm just so very grateful. I'm in tears as I write this. Thank you, thank you! 💜
Response from HereSpaJan 5, 2026
Thank you for sharing this with us. Your message truly touched our hearts. We’re so grateful Trinity could bring your mom comfort, patience, and a little joy on a day that started out so hard. Knowing she helped lift the mood, kept things gentle and uplifting, and left your mom feeling happy with her hair means so much to us.
Thank you for trusting us with your mom’s care and for allowing us to be a small part of such a meaningful moment.
HereSpa Care Team
FV
Fred V.
Eboni was great
Eboni was great! She was very profesional and nice. I would recommend her with 5 stars!!
Response from HereSpaJan 6, 2026
Thank you for taking the time to share your feedback. We truly appreciate it, and we’re so happy to hear Eboni made your experience a great one with her professionalism and kindness.
HereSpa Care Team
CA
Colleen A.
Polish Chipping 3 Days After Service. Customer Service no help.
Technician ver nice however dip nails did not last 4 days. Nails started chipping off. When I contacted the company they were very quick to respond, but I was initially told they do not guarantee products. After discussion we did eventually come to a satisfactory resolution.
Note: within 7 days ALL nails had dip/gel chip & peel off resulting in almost all my nails breaking to the quick.
Response from HereSpaDec 28, 2025
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent service did not meet your expectations, and we understand how disappointing it can be to experience chipping shortly after an appointment. We do appreciate you acknowledging that the technician was kind and professional during the service.
The concern brought to our attention was related to chipping on 2 of your fingernails, and we take matters like this very seriously. While we do have warranty guidelines in place to help us review concerns fairly and consistently, our team remained in communication with you to better understand the situation and work toward a resolution.
We’re glad that the matter was ultimately addressed and that the resolution reached was satisfactory. Your feedback is incredibly valuable to us, as it helps us continue improving both our services and the support we provide to our clients.
Thank you again for sharing your experience. We wish you all the best and appreciate the opportunity to learn and grow from your feedback.
HereSpa Care Team
TW
Tami W.
Wonderful experience
Thank you so much for the attention to detail and amazing experience. You listened to where my "body complaints" were and made sure you worked them out! So appreciate you!!
Response from HereSpaDec 28, 2025
Thank you so much for your kind words. We’re thrilled to hear that you had a wonderful experience and that the provider took the time to listen to your concerns and focus on what your body needed most. Personalized care and attention to detail are very important to us, and it means a lot to know you felt heard and well cared for.
We truly appreciate you sharing your experience and hope to serve you again soon.
HereSpa Care Team
SL
Staci Lewis W.
Very disappointed
Very disappointed. I am currently homebound and I scheduled an appointment for a massage. This company canceled the day before because they said they didn't have a therapist. Why allow me to book the if you don't have Therapist available. I was hesitant to book with them in the beginning because of their bad reviews, but now I see why. They supposedly gave me a full refund, but I will be contacting my credit card company just in case.
Response from HereSpaDec 24, 2025
We’re truly sorry for the inconvenience and disappointment this caused. Thank you for taking the time to share your feedback.
When your massage was booked, our team immediately began matching a licensed therapist for the scheduled time. Unfortunately, the first available provider was no longer able to take the appointment, and as soon as we confirmed we couldn’t secure coverage for that exact time slot, our team reached out in advance to discuss next steps and alternative options.
We understand how frustrating it is to plan around a service and then have it change at the last minute. We also understand your hesitation, and we’re sorry we weren’t able to meet your expectations this time.
Your feedback is important to us, and we’re actively working to improve our processes so situations like this are minimized. We appreciate you giving us a chance and regret that this experience did not reflect the level of care we aim to provide.
HereSpa Care Team
KM
Kim M.
Excellent at home pedicure
Rosalinda was prompt, courteous, friendly and very professional. Absolutely loved her caring pedicure service. Will absolutely book with her again!
Response from HereSpaDec 18, 2025
Thank you for sharing your experience. We’re so happy to hear that Rosalinda provided a caring, professional, and enjoyable at-home pedicure.
Should you have any questions or need further assistance, please don’t hesitate to contact us.
HereSpa Care Team
MB
Maryna B.
Not satisfied by service
I really didn’t want to leave a negative review, and I don’t want anyone to get in trouble, but unfortunately my experience was very disappointing, especially for the price charged.
The technicians arrived about 30 minutes late. The tools did not appear to be sterile — they were stored loosely in a drawer, and in front of me they were simply rinsed with water in the same foot bath I was using. The files looked old and clearly used before, which made me uncomfortable.
All cosmetic products were in unlabeled containers, with very strong, unpleasant smells and bright, questionable colors. The towels did not look clean. The nail polishes were completely different colors from what I selected on the website.
Without prior warning, the technician filed my nail plate for regular nail polish (not gel), explaining that it would last longer — this was not discussed or approved beforehand. I was also not informed that two technicians would come, which was inconvenient since I don’t have enough space or chairs at home.
They refused to use my own clean tools and towels, which I offered. The foot massage, which I paid for in advance as an extra service, was very average and not worth the additional cost.
Overall, for the price of a high-end salon, I don’t feel this service was worth it. In my previous salon, for the same price, I received full service with sterile tools and excellent cleanliness. Unfortunately, I recently moved and can no longer travel there.
Maybe I expected too much, but I am genuinely very unhappy with the quality and hygiene of the service I received for such a high price.
Response from HereSpaDec 18, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that your service did not meet your expectations, especially when it comes to cleanliness, communication, and overall comfort. We understand how important these elements are when receiving these kind of services.
After receiving your review, our support team reached out to listen carefully to your concerns and work toward a resolution. We’re grateful you took the time to speak with us, and we truly hope the resolution we agreed upon helps and reflects our genuine commitment to making this right for you and ensuring a better experience should you choose to book with us again in the future.
We appreciate your honest feedback. It helps us continue improving our processes and maintaining the standards our clients expect and deserve.
HereSpa Care Team
LJ
Lynda J.
I hired Here Spa in August for my son’s…
I hired Here Spa in August for my son’s October wedding in a small town in Connecticut. I paid in full upfront for hair and makeup services for myself (mother of the groom), my sister, and my daughter. The company guaranteed that their vendor would come to our inn for on-site services.
In the weeks leading up to the wedding, I reached out multiple times — at least five — to confirm our appointment. Each time, I was assured by text and email that everything was scheduled and confirmed.
Then, just one hour before our stylist was supposed to arrive, the company cancelled. There were no backup options, no solutions offered, and we were in a small town with nowhere else to turn. On one of the most important days of my life, they left us stranded and incredibly disappointed.
This company failed to deliver on their promises and showed no regard for the importance of the event or the stress they caused.
Do not use Here Spa. They cannot be trusted to follow through when it matters most.
UPDATE:
Here Spa’s response is completely unacceptable. They claim they “triple-checked” with their vendor and chose to trust her, but that is simply not true. I have screenshots proving that three days before the event, I reached out to the hair vendor using the contact information provided by Here Spa and received no response. I immediately informed Here Spa and asked them to verify the contact details. Their reply was dismissive and unprofessional. They told me to stop worrying and assured me that everything was “under control.”
It was not under control. I texted the vendor two additional times, both messages marked as “read” with no response. Then, just one hour before our scheduled appointment, Here Spa notified me that my vendor had “an emergency.” Yet, at that exact time, I received a TikTok notification showing that my assigned stylist, Madison Frelix, had just posted on social media. There was no indication of any emergency.
I have full documentation, screenshots of every message between myself, Here Spa, and Madison. There was no emergency, only a complete lack of professionalism and accountability. Madison could have easily responded to say she was not coming, which would have allowed me time to find another stylist. Instead, I was left without services on one of the most important days of my life.
Response from HereSpaOct 22, 2025
UPDATE: Lynda, we’re sorry again for the disruption on your son’s wedding day. We’ve reviewed your update and want to clarify a few points and outline what we’re doing now.
“Triple-checked” clarification: In our original reply we described new processes we’re implementing (including a day-before and morning-of triple confirmation) going forward. We did not intend to suggest those steps had occurred before your appointment.
Pre-event contact attempts: Our internal logs show the assigned stylist confirmed availability during check-ins in the days prior, but became unreachable on the day of service. We understand you report separate messages that showed “read” and no reply; we will gladly review any screenshots you share so we can reconcile our logs with yours.
“Emergency” vs social media activity: We cannot validate third-party app notifications on our side, but we take this seriously. Regardless, the provider’s failure to communicate is unacceptable. As noted, the provider has been removed from our platform, and the full refund was processed.
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Lynda, we’re truly sorry. A stylist assigned to your booking reported a car accident and then became unreachable one hour before your appointment. Regardless of the reason, a last-minute cancellation on a wedding day is unacceptable and not the standard we promise.
What we did immediately:
- Canceled the booking and initiated a full refund right away.
- Waived any fees and removed/terminated the provider from our platform for no-show and non-communication.
Why there was no quick replacement:
- Your event location had limited on-call coverage at that hour, and the short notice made a same-day replacement infeasible. That’s on us to plan for better.
What we offered:
- We offered a future complimentary/discounted service as a make-good; we understand you preferred not to rebook with us. While our policy doesn’t cover third-party costs booked outside our platform, we recognize this was a major day for your family and we’re sorry for the stress caused.
What we’ve changed to prevent this:
- Implemented an earlier day-before and morning-of “triple confirm” with backup provider assignment for time-critical events.
- Expanded an on-call coverage roster for rural/small-town bookings during peak event hours.
- Added instant escalation rules (live supervisor contact) when an assigned provider becomes unreachable.
If there’s anything outstanding with your refund or you’d like to speak with a manager directly, please email [email protected]. Again, we’re sorry we let you down on such an important day.
