John
Aweful company that do not stand by their promises…
I asked for a specific person at this company. He wasn't available so I canceled and asked him on a different day. It done went through the day of they send me a picture of this other guy that I did not want. I called and told her there was a mistake so that we can please reschedule and she said we can't do that you have to pay 50% because you're canceling day of. I tried to advise her that that is not correct I asked for somebody else. She said no you didn't it's too late you can't have your money back. What happened to this 5 day service guarantee they state in their advertisements? I didn't get the service and I certainly didn't get good service. I request my money back and they refuse. Now I'm going to have to go to my bank and try and argue my point with them. Don't use this company they're awful!
Response from HereSpaOct 16, 2026
We’re sorry for the frustration and confusion surrounding your appointment. When the provider you originally requested was unable to accept the booking, the appointment was later rescheduled and the provider preference was removed, which allowed our system to match the service with another available provider. We understand that receiving a different provider than the one you expected was disappointing. When you contacted our team on the day of the appointment and chose not to proceed with the newly assigned provider, the applicable same-day cancellation policy was explained. The five-day satisfaction guarantee applies to concerns involving completed services, while cancellations and rescheduling are handled under a separate policy. We understand this was not the experience you expected, and we appreciate you taking the time to share your feedback. We will use it to continue improving how provider changes and booking expectations are communicated. HereSpa Care Team