Colleen A.
Polish Chipping 3 Days After Service. Customer Service no help.
Technician ver nice however dip nails did not last 4 days. Nails started chipping off. When I contacted the company they were very quick to respond, but I was initially told they do not guarantee products. After discussion we did eventually come to a satisfactory resolution. Note: within 7 days ALL nails had dip/gel chip & peel off resulting in almost all my nails breaking to the quick.
Response from HereSpaDec 28, 2025
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent service did not meet your expectations, and we understand how disappointing it can be to experience chipping shortly after an appointment. We do appreciate you acknowledging that the technician was kind and professional during the service. The concern brought to our attention was related to chipping on 2 of your fingernails, and we take matters like this very seriously. While we do have warranty guidelines in place to help us review concerns fairly and consistently, our team remained in communication with you to better understand the situation and work toward a resolution. We’re glad that the matter was ultimately addressed and that the resolution reached was satisfactory. Your feedback is incredibly valuable to us, as it helps us continue improving both our services and the support we provide to our clients. Thank you again for sharing your experience. We wish you all the best and appreciate the opportunity to learn and grow from your feedback. HereSpa Care Team