HereSpaReviews of herespa.com

I really didn’t want to leave a negative review, and I don’t want anyone to get in trouble, but unfortunately my experience was very disappointing, especially for the price charged. The technicians arrived about 30 minutes late. The tools did not appear to be sterile — they were stored loosely in a drawer, and in front of me they were simply rinsed with water in the same foot bath I was using. The files looked old and clearly used before, which made me uncomfortable. All cosmetic products were in unlabeled containers, with very strong, unpleasant smells and bright, questionable colors. The towels did not look clean. The nail polishes were completely different colors from what I selected on the website. Without prior warning, the technician filed my nail plate for regular nail polish (not gel), explaining that it would last longer — this was not discussed or approved beforehand. I was also not informed that two technicians would come, which was inconvenient since I don’t have enough space or chairs at home. They refused to use my own clean tools and towels, which I offered. The foot massage, which I paid for in advance as an extra service, was very average and not worth the additional cost. Overall, for the price of a high-end salon, I don’t feel this service was worth it. In my previous salon, for the same price, I received full service with sterile tools and excellent cleanliness. Unfortunately, I recently moved and can no longer travel there. Maybe I expected too much, but I am genuinely very unhappy with the quality and hygiene of the service I received for such a high price.