HerbiesReviews of herbies.co

Response from HerbiesAug 26, 2026

Hi David, Thank you for sharing your feedback. I want to sincerely apologise for the frustration and stress this experience has caused you. I completely understand how upsetting it must have been to receive a cancellation confirmation and then be notified that another order had been dispatched a month later. You’re right that we likely didn’t make the subscription terms clear enough during checkout, and that’s on us, not on you. We genuinely try to communicate the subscription option throughout our website and during the ordering process, but clearly, in your case, it wasn’t visible or clear enough. That’s something we need to take a hard look at. To make this right, I have cancelled your most recent order and arranged a full refund. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time. Please also refer to our previous message to you regarding the cancellation and refund, which contains further details about the resolution. I’m truly sorry again for the inconvenience and disappointment this has caused. We appreciate you bringing this to our attention, and we’ll take your feedback seriously as we work to improve our subscription communication and customer experience. Kind regards, Herbies Team

Response from HerbiesAug 25, 2026

Hi Dorian, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve experienced with your digestive concerns, and we completely understand how frustrating it must have been not to receive the answers or support you were hoping for. It’s wonderful to hear that you found our team helpful, understanding, and caring. We’ll be sure to pass your kind words, we know she’ll be delighted to hear that her advice and recommendations have given you renewed hope and motivation. We really appreciate you giving Herbies a try, and we’re wishing you all the very best on your wellness journey! ❤️ Kind regards, Herbies Team

Response from HerbiesAug 31, 2026

Hi Dawn, Thank you for sharing your feedback. We completely understand your frustration, especially as you believed you were making a one-off purchase and were later surprised by another payment. We’re very sorry that the subscription terms were not clear to you and that this left you feeling misled. We’re glad to hear that you were able to cancel your subscription online and that our team was able to follow up with you by email. We sincerely apologise for the confusion and inconvenience caused. Your feedback is important to us, and we’ll take it into consideration as we continue working to make our ordering and subscription process clearer for customers. Thank you again for taking the time to share your experience. Kind regards, Herbies Team

Response from HerbiesAug 24, 2026

Hi Lorraine, Thank you for sharing your concerns. We sincerely apologise for the frustration and inconvenience you experienced with the subscription and cancellation process. We completely understand how concerning it can be to see charges you were not expecting. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. However, if Order #HB1101014 is your order, I can confirm that your subscription has now been fully cancelled, so you will not receive any future automatic orders or charges. If this is your order, I would really like to resolve this promptly for you. Please email us directly at [email protected] and mention Maria in your message. I will personally handle your case, review the details of your order and subscription, and do my very best to find a fair resolution as quickly as possible. We’re truly sorry for the experience you’ve had, and I’ll personally make sure your concerns are looked into. Kind regards, Herbies Team

Response from HerbiesAug 25, 2026

Hi Lisa, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience with the strong petrol-like smell from the packaging and your oregano tablets. I completely understand why this would have concerned you, especially when it comes to a product you were expecting to use. I’m also very sorry that you haven’t received a response to your previous emails. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the concern and frustration this has caused, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team

Response from HerbiesAug 25, 2026

Hi Damon, Thank you for your message. I sincerely apologise for the frustration and inconvenience this situation has caused you, especially after you had already cancelled your subscription and received a cancellation confirmation. I completely understand your concern regarding the additional order and charge, as well as the delay in receiving a response. I’m very sorry that you had to follow up multiple times. I have personally handled this for you. I can confirm that your subscription has already been fully cancelled, so you will not receive any future automatic orders or charges. I have also cancelled and refunded your most recent generated order. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. Please also see our previous message to you regarding the cancellation and refund for your reference. I sincerely apologise again for the inconvenience and appreciate your patience while we resolved this matter. Kind regards, Herbies Team